Ms. Paradise Clarke
Houston,TX
Summary
Seasoned Customer Service Representative with a proven track record at Alorica - Medallion Bank, enhancing customer satisfaction and resolving complex inquiries. Skilled in critical thinking and data entry, I consistently achieved monthly sales targets and led a diverse team to promote an inclusive work environment, leveraging individual strengths for superior service delivery.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica - Medallion Bank
04.2021 - 05.2024
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica - CVS Health
04.2021 - 05.2024
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Service Representative
Alorica - Sales
04.2021 - 05.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Security Assistant
Allied Universal Security Services
11.2021 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Maximus
10.2020 - 02.2021
- Evaluated loan requests and documents to verify accuracy and completeness.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Promptly responded to inquiries and requests from prospective customers.
- Updated records with new information.
Medical Claims Supervisor
Teleperformance USA
09.2016 - 10.2020
- Ensured prompt payment from insurance companies through diligent follow-up on outstanding claims balances.
- Researched and resolved complex medical claims issues to support timely processing.
- Responded to correspondence from insurance companies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
High School Diploma -
Dave Thomas Education Center
Coconut Creek, FL07-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Technical support
- Live chat support
- Multi-line phone talent
- Service upselling
Timeline
Security Assistant
Allied Universal Security Services
11.2021 - 02.2024
Customer Service Representative
Alorica - Medallion Bank
04.2021 - 05.2024
Customer Service Representative
Alorica - CVS Health
04.2021 - 05.2024
Customer Service Representative
Alorica - Sales
04.2021 - 05.2024
Customer Service Representative
Maximus
10.2020 - 02.2021
Medical Claims Supervisor
Teleperformance USA
09.2016 - 10.2020
High School Diploma -
Dave Thomas Education Center
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