Mst Anamika Shova
New York,NY
Summary
Dynamic Customer Service Supervisor with a proven track record at Shwapno, excelling in problem-solving and team development. Enhanced customer satisfaction through effective communication and process improvements, while optimizing workflows. Skilled in performance management and proficient in MS Office, driving efficiency and fostering loyalty among clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Shwapno
Dhaka,Bangladesh
03.2022 - 06.2025
- Supervised daily operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Implemented process improvements that enhanced efficiency within customer service workflows.
- Resolved complex customer inquiries, fostering positive relationships and loyalty.
Spa Speacilist
Skin ,hair Treatment,facial and Makeup
Ujjwala,Bangladesh
02.2018 - 02.2020
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Gangni Girls Degree College
Gangni Meherpur,BangladeshSkills
- Problem-solving
- Time management
- Customer service
- Customer relations
- Team development
- MS office
- Performance management
- Sales proficiency
- Training development
- Multitasking and organization
Certification
Beautification
Languages
English
Professional Working
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Customer Service Supervisor
Shwapno
03.2022 - 06.2025
Spa Speacilist
Skin ,hair Treatment,facial and Makeup
02.2018 - 02.2020
High School Diploma -
Gangni Girls Degree College