Muaaz Nafees
Indianapolis,IN
Summary
Results-driven Business Operations Associate at Gold & Diamond USA, adept in data analysis and CRM systems. Achieved a 30% reduction in stock variances and enhanced customer retention by 15%. Proven leadership and problem-solving skills, leveraging AI tools to streamline communication and improve operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Operations Associate
Gold & Diamond USA
Indianapolis, USA
11.2021 - Current
- Analyzed sales and customer data to guide inventory and pricing decisions, reducing stock variances by 30%.
- Used CRM to track client interactions, boosting retention and repeat sales by 15%.
- Streamlined stock/order workflows with vendors, reducing delays and improving efficiency.
- Collaborated with marketing team on SEO and social campaigns, increasing online inquiries by 30%.
- Introduced AI-assisted responses using ChatGPT, cutting email response times from 4 hours to 1 hour.
Telesales Representative
Mindbridge Pvt. Ltd.
Lahore, Pakistan
01.2018 - 10.2021
- Exceeded monthly sales targets by an average of 120% through consultative selling.
- Used CRM software to manage leads and follow-ups, improving conversion rates.
- Maintained 95% customer satisfaction by resolving issues effectively.
Freelance Web Developer & SEO Specialist
, Remote
01.2016 - 01.2018
- Built and sold starter WordPress websites on Flippa.
- Optimized sites with SEO strategies, boosting client traffic by up to 25%.
Education
Master of Science in Information Technology (MSIT) -
Campbellsville University
Louisville, KY, USAMaster of Business Administration (MBA) -
FAST National University of Computer & Emerging Sciences (NUCES)
Lahore, PakistanSkills
- Business Analysis & Operations
- CRM Systems
- Data analysis
- Excel
- Google Sheets
- SQL basics
- Process Improvement
- Reporting
- SEO
- WordPress
- AI Tools
- ChatGPT
- Gemini
- Perplexity
- Communication
- Leadership
- Problem-Solving
Open To
Remote / U.S. based roles
Certification
- SEO(Search Engine Optimization)
- BSDC(Business Skills Development Course)
Timeline
Business Operations Associate
Gold & Diamond USA
11.2021 - Current
Telesales Representative
Mindbridge Pvt. Ltd.
01.2018 - 10.2021
Freelance Web Developer & SEO Specialist
01.2016 - 01.2018
Master of Science in Information Technology (MSIT) -
Campbellsville University
Master of Business Administration (MBA) -
FAST National University of Computer & Emerging Sciences (NUCES)
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