Mubina Khakimjonova
Brooklyn,NY
Summary
Motivated college student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Intend to develop professional work experience using excellent communication and time management skills.
Overview
3
3
years of professional experience
Work History
Hair Salon Receptionist
Salon evolution
Brooklyn, NY
07.2023 - Current
- Greeted guests and members upon arrival to create positive first impressions.
- Checked guests in quickly and introduced customers to professionals.
- Received phone calls to assist customers in scheduling, rescheduling, confirming, or canceling appointments.
- Communicated with stylists to confirm availability for walk-in clients.
- Resolved customer complaints in an efficient manner.
- Tracked daily sales transactions and reported them to management on a daily basis.
- Prepared client cards containing personal details of each customer's service history.
- Developed strong relationships with existing clients through excellent communication skills.
- Updated customer records to ensure accuracy of formulas entered into database.
- Assisted other team members with various tasks as needed, such as light housekeeping duties, such as laundry, sweeping, and washing hair.
Service Learning Volunteer
DOCK Sreet School for STEAM Studies
Brooklyn, NY
09.2024 - 12.2024
- I worked with a small group of kids in middle school, ages 10-13.
- Supervised students in the classroom, cafeteria, hallways, gym, and outdoor playground.
- Supported the classroom teacher with instruction and management of student activities.
- Built strong relationships with the students.
- Encouraged the students to participate in activities.
- Supervised groups of students, ensuring a safe and supportive environment.
- Assisted students with homework assignments.
- Reporting back to staff if I heard or saw any conflicts between the students that I can't resolve alone.
- I ran a friendship bracelet-making activity with the students.
Customer Service Representative
Rimini Pastry Shoppe
Brooklyn, NY
11.2021 - 06.2023
- Developed positive relationships with customers through friendly interactions, providing personalized assistance, and support.
- Answered customer inquiries and provided accurate information regarding products.
- Provided excellent customer service to resolve customer complaints in a timely manner, and ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
- I took special cake orders in person and over the phone.
- Helped organize and keep the store clean.
- I helped make cookies, stack them, and design cookie trays.
Education
Bachelor of Arts - Psychology
Brooklyn College
Brooklyn, NY05-2025
Skills
- Student engagement
- Arts and crafts
- Positive Interpersonal Interactions
- Ability to prioritize tasks, and manage time effectively
- Experience leading projects or teams
- Collaborate effectively with others
- Ability to listen and answer questions attentively
- Flexibility in adapting to changing environments or requirements
Affiliations
- Acrylic Painting
- Reading out loud
- Cooking and Baking
- Journaling to express gratitude and as a form of therapy
- Artistic Manifestation (example; vision boards, scrapbooks)
- Exploring new places and trying new activities with my friends
Languages
Uzbek
Native/ Bilingual
Turkish
Limited
Russian
Elementary
References
References available upon request.
Timeline
Service Learning Volunteer
DOCK Sreet School for STEAM Studies
09.2024 - 12.2024
Hair Salon Receptionist
Salon evolution
07.2023 - Current
Customer Service Representative
Rimini Pastry Shoppe
11.2021 - 06.2023
Bachelor of Arts - Psychology
Brooklyn College
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