Muchiwa Dadiri
Omaha,NE
Summary
Proven leader in hospitality and healthcare, excelling in guest service and team management at Kona Grill and Mcdonalds. Demonstrated ability to enhance dining experiences through effective reservation planning and superior guest service. Skilled in greeting and seating, with a knack for boosting team efficiency and patient care standards. Achieved significant improvements in customer satisfaction and operational workflow.
Overview
3
3
years of professional experience
Work History
Head Hostess
Kona Grill
08.2024 - Current
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Crew Member / Manager
McDonald's
11.2021 - 08.2024
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
CNA
Methodist Medical Center
05.2023 - 07.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
High School Diploma -
Northwest High School
Omaha, NE05.2023
Skills
- Greeting and seating
- Menu presentation
- Reservation planning
- Guest service
- Team Management
Timeline
Head Hostess
Kona Grill
08.2024 - Current
CNA
Methodist Medical Center
05.2023 - 07.2023
Crew Member / Manager
McDonald's
11.2021 - 08.2024
High School Diploma -
Northwest High School
Similar Profiles
Lily ThomasLily Thomas
Restaurant Hostess/Food Server at Kona GrillRestaurant Hostess/Food Server at Kona Grill
Branden BeckmanBranden Beckman
Server at Kona GrillServer at Kona Grill
Madison MantheyMadison Manthey
Hostess and Server at Kona GrillHostess and Server at Kona Grill