BRIANA JANAE SERNA

• Delivered high-quality guest experiences in a fast-paced, upscale dining environment, while leading promotional efforts to drive traffic and engagement.
• Maintained professionalism and composure under pressure, consistently providing attentive service and clear communication skills, essential for clinical environments.
• Collaborated with cross-functional teams to coordinate in-house marketing campaigns and special events.
• Built strong interpersonal skills and attention to detail, both critical when supporting surgeons and ensuring procedural accuracy

Engaged in shadowing activities with a general healthcare physician, emphasizing patient care and treatment strategies.

• Monitored patient consultations, noting the collaboration between physicians and support staff.
• Gained direct exposure to various clinical settings and interactions with patients.
• Strengthened knowledge of medical terminology and workflows essential for effective patient care.

Shadowed a registered nurse specializing acute dialysis care, gaining valuable exposure to patient treatment protocols and hands-on medical technology.
• Observed the setup, monitoring, and troubleshooting of dialysis equipment.
• Learned the importance of sterile technique, attention to detail, and patient education in managing chronic conditions
• Gained insight into the coordination of care between healthcare professionals, patients, and families
• Strengthened interest in medical devices and the impact of clinical support roles on patient outcomes

• Demonstrated and recommended products for customers best accustomed to the guest's skin type and preferences, with professional care and service.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers by 15%, with specific products being from Lancôme, Smashbox, and Benefit.
• Met or exceeded upselling, donation, and credit card sign-up targets on a consistent basis by leveraging excellent communication and interpersonal strengths.