MUEED AHMAD CHAUDHRY
Sacramento,CA
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Detail-oriented team player with strong organizational skills. Resourceful and experienced worker offering expertise in customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant 2
County Of Sacramento, Department Of Human Assistance
05.2024 - Current
- Use County specific software's such MEDs, CalSAWS, Amazon Connect and other resources and tools.
- Troubleshoot issues and create help desk tickets using JIRA.
- Provide customer service to customers over Amazon Connect to reschedule missed appointments and schedule new appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Identified issues, analyzed information and provided solutions to problems.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and customers.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Digital Data Analyst
Webdogs
02.2023 - 05.2024
- Analytics tracking, data layer, tracking engagements, click tracking, pixel tracking for Facebook, Google Ads
- Google Tag Manager Management
- Managing and improving GTM Tags
- Migration of All Universal Analytics Properties to GA4
- Customized Reporting in Google Data Studio
- Generated and analyzed comprehensive reports using Adobe Suite for data analysis and visualization
- Manage digital sales and streaming accounts to improve brand positioning and growth
- Source and develop new strategic partnerships, social engagements, and advertising opportunities that generate new revenue streams
- Collaborate with internal departments to execute national advertising campaigns, and plan global digital distribution.
- Followed all company policies and procedures to deliver quality work.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Deployed predictive analytics models to forecast future trends.
- Created dashboards to monitor and track key performance indicators.
ECommerce Business Owner
Self
04.2023 - 05.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends on Excel and Google Sheets.
Business Analyst
Rick's Tires & Auto Repair
01.2018 - 12.2022
- Conducted research, analyzed business operations, and problem-solved operating inefficiencies
- Modeled data to generate reports comparing business process evolution, assisting staff with appropriate KPIs based on improved operations
- Reduced out-of-stock incidents with strategic inventory management in spreadsheets
- Maintained optimal shelf availability by efficiently stocking product units daily
- Hands-on work with mechanics to find the root causes and implement necessary repairs as needed
- Maintained a complaint resolution rate of 93% by resolving customer complaints promptly and effectively
- Implemented long-term pricing experiments that improved customer value
- Performed in-depth research and analysis to help the company stay ahead of its competition
- Compiled statistical information for monthly reports and closed terminated records
- Collaborated with stakeholders to identify business needs and data sources.
- Acted as the face of the company to customers, providing exceptional service and exceeding customer satisfaction
- Applied models and data to understand and predict repair costs for vehicles on the market, and presented findings to stakeholders.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created data models to support decision-making processes.
Education
Bachelor of Arts - Anthropology
University of California, Davis
Davis, CA12.2022
Certificate - Data Science
Sacramento City College
Sacramento, CA01.2024
A.S. Anthropology - undefined
Sacramento City College
Sacramento, CA06.2019
Skills
- Data Analysis
- A/B Testing
- Technical Analysis
- Data Validation
- Data Integrity Validation
- Google Analytics
- Data Science
- Business Administration
- Data quality assurance processes
- Report Writing
- Data Entry
- Spreadsheet Management
- Excel spreadsheets
Certification
- Google: Foundations: Data, Data, Everywhere
- Google: Ask Questions to Make Data-Driven Decisions
- Google: Prepare Data for Exploration
- Google: Process Data from Dirty to Clean
- Google Tag Manager Fundamentals
Projects
Visualizing California's Drought, Utilize open and closed-source research material to draw conclusions. Gather numerical data relevant to California's drought for the past 8 to 10 years and create visualizations to describe the issues being faced by residents. Propose statistical analysis on recommended changes to lifestyle to ensure water conservation for heavily impacted regions., October 2022, December 2022
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Software
MEDs
CalSAWS
Amazon Connect
Microsoft Office Suite
Xcode
Swift iOS Development Language
Google Big Query SQL
Timeline
Office Assistant 2
County Of Sacramento, Department Of Human Assistance
05.2024 - Current
ECommerce Business Owner
Self
04.2023 - 05.2024
Digital Data Analyst
Webdogs
02.2023 - 05.2024
Business Analyst
Rick's Tires & Auto Repair
01.2018 - 12.2022
Bachelor of Arts - Anthropology
University of California, Davis
Certificate - Data Science
Sacramento City College
A.S. Anthropology - undefined
Sacramento City College
- Google: Foundations: Data, Data, Everywhere
- Google: Ask Questions to Make Data-Driven Decisions
- Google: Prepare Data for Exploration
- Google: Process Data from Dirty to Clean
- Google Tag Manager Fundamentals
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