Allison Ford
Antelope,United States
Summary
Dynamic office professional with extensive experience at the County of Sacramento, excelling in customer service and document management. Proven ability to enhance team collaboration and streamline appointment scheduling. Recognized for maintaining accurate records and effectively resolving customer inquiries, ensuring a reliable and efficient work environment.
Overview
8
8
years of professional experience
Work History
Office Assistant II
County Of Sacramento, Department Of Human Assistance
Sacramento, CA
02.2023 - Current
- Assisted customers with applications, document filing, and scheduling appointments.
- Communicating rules and regulations to customers, dealt with customer complaints effectively and calmly.
- Instructed new hires in policy and handling customer inquiries.
- Maintained records from customers accurately via the filing system.
- Worked effectively in team environments to make the workplace more productive.
Office Assistant
Sacramento County Personnel Office
Sacramento, CA
10.2022 - 10.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted visitors, informed arrivals for testing, and assisted others in finding the correct office within Administrative Building
- Developed correspondence letters, memos, and emails
- Verified accuracy of business records by consistently updating customer information
Office Assistant
Board of Supervisors
Sacramento, CA
09.2022 - 09.2022
- Used standard business forms, agendas, and notices.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Provided clerical support: Handing out agendas throughout the office, completed claim work, assessment appeals, processing checks.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters to appropriate staff
Receptionist
NetWatch Solutions
Roseville, CA
08.2021 - 08.2022
- Assisted with special projects assigned by management when required.
- Answered high volume phone calls on phone switchboard and forwarded calls to correct personnel.
- Opened jobs in Service Fusion, updated notes, did follow up's with other service representatives, and contacted clients per priority
- Updated contact lists and answered customer inquires via Microsoft Outlook.
- Monitored fire and burglar alarm systems and sent out reports per priority.
Warehouse Worker
Pentagron, Volt
Sacramento, CA
04.2021 - 10.2021
- Maintained accurate inventory records using computerized tracking systems.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Motivated and encouraged team members to communicate openly and constructively
with each other. - Maintained a clean and safe work environment clear of any debris.
Checkout Attendant
Walmart
Citrus Heights , CA
02.2017 - 02.2021
- Helped customers find specific products, answered questions and offered product advice.
- Processed returned items in accordance with store procedure and policy.
- Resolved customer complaints and escalated urgent concerns for remediation.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Scanned items quickly to keep lines moving and reduce overall wait time
- Worked closely with front-end staff to assist customers
- Resolved issues with cash registers, card scanners and printers.
Education
Antelope High School
7801 Titan Dr. Antelope, CA 9584305-2011
Skills
- Customer service
- Document management
- Appointment scheduling
- Data entry
- Microsoft Office
- Inventory management
- Reliable and trustworthy
- Telephone etiquette
- Team collaboration
- Effective communication
References
References available upon request.
Timeline
Office Assistant II
County Of Sacramento, Department Of Human Assistance
02.2023 - Current
Office Assistant
Sacramento County Personnel Office
10.2022 - 10.2022
Office Assistant
Board of Supervisors
09.2022 - 09.2022
Receptionist
NetWatch Solutions
08.2021 - 08.2022
Warehouse Worker
Pentagron, Volt
04.2021 - 10.2021
Checkout Attendant
Walmart
02.2017 - 02.2021
Antelope High School
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