Tim Friedenbloom
Sacramento,CA
Overview
24
24
years of professional experience
Summary
A dynamic employee with a proven track record at County of Sacramento for 25 years , adept at managing high-pressure situations and enhancing team performance. Skilled in systems management and relationship building, I successfully implemented new systems while maintaining compliance and improving service delivery. Dependable leader committed to employee engagement and critical problem-solving.
Work History
Human Service Supervisor ( Acting )
County Of Sacramento, Department Of Human Assistance
01.2025 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Troubleshooting problems cases for staff and correct errors.
- Ability to utilize applications such as Outlook, Excel,CalSaws,Hylands,Meds,Teams,Time Management, Workforce Management ,CWS/CMS.
- Involved in the implementation of new systems SMART and CWS/CARES.
- Manage the day to day operation of the Intake Unit.
- Evaluation of all ACL for implementation.
Human Services Specialist
County Of Sacramento, Department Of Human Assistance
04.2005 - Current
- Processed applications and followed strict procedures to keep sensitive data
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Maintain nearly 600 Foster Care, Adoption and Probation cases.
- Determine Federal Eligibility and manage Medi-Cal cases for customers.
- Provide excellent customer service and an organized workspace.
- Cover for co-workers whenever needed.
- Ability to utilize applications such as Outlook,Excel, CalSaws, Hylands,Meds,Teams, Time Management, Workforce Management, CWS/CMS
- Selected to run through CalSaws Foster Care simulation before implementation.
Senior Office Assistant
County Of Sacramento, Department Of Human Assistance
10.2001 - 04.2005
- Help develop new procedures for an ever-changing program.
- Train new employees on all task done at Foster Care.
- Handled many personnel decisions, from interviewing, hiring to releasing.
- Trained staff,including Eligibility workers, as CalWin coach.
- Handled all difficult customers service issues.
Education
Microsoft Access
UC Davis Extension Classes
1999
General
Sac City Collage
1998
CK McClatchy High School
06.1996
Skills
- Calm and levelheaded under stressful situation
- Dependable and Responsible
- Employee Supervision
- Relationship Building
- Systems Management Oriented
- Employee engagement
- Supervisory role experience
- Critical thinking
Timeline
Human Service Supervisor ( Acting )
County Of Sacramento, Department Of Human Assistance
01.2025 - Current
Human Services Specialist
County Of Sacramento, Department Of Human Assistance
04.2005 - Current
Senior Office Assistant
County Of Sacramento, Department Of Human Assistance
10.2001 - 04.2005
Microsoft Access
UC Davis Extension Classes
General
Sac City Collage
CK McClatchy High School
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