Candace Mueller
Wright City,Missouri
Summary
Compassionate and dedicated Direct Support Professional with experience providing personalized care to individuals with disabilities in a residential setting. Successfully implemented individualized care plans, resulting in an increase in client independence. Skilled in collaborating with multidisciplinary teams to assess progress and make adjustments to care plans. Ensures a safe and supportive environment by adhering to safety protocols and regulations. Proven track record of delivering high-quality care and support to individuals in need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Emmaus Homes
07.2022 - Current
- Provided direct care and support to individuals with disabilities in a residential setting
- Implemented individualized care plans to meet the needs and goals of each client
- Increased client independence by 15% through consistent implementation of skillbuilding activities
- Collaborated with a multidisciplinary team to assess progress and make necessary adjustments to care plans
- Ensured a safe and supportive environment for clients by adhering to all safety protocols and regulations
Customer Care Agent
Best Buy
10.2016 - 06.2022
- Provided exceptional customer service to resolve inquiries and complaints promptly and professionally
- Collaborated with team members to streamline processes and improve overall customer satisfaction rates
- Conducted extensive product knowledge training to ensure accurate and efficient communication with customers
- Utilized CRM software to track customer interactions and maintain detailed records for future reference
Disney College Program Intern
Disney
09.2014 - 01.2015
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
Education
Associate of Arts -
Columbia College
Columbia, MO05.2014
Skills
- Individualized Care
- Planning
- Professional
- Disability Support Professional
First aid and safety
Behavior redirection
Client Support
Compassionate Caregiving
Medication Administration
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsPersonal development programsPaid time off4-day work weekTimeline
Direct Support Professional
Emmaus Homes
07.2022 - Current
Customer Care Agent
Best Buy
10.2016 - 06.2022
Disney College Program Intern
Disney
09.2014 - 01.2015
Associate of Arts -
Columbia College
- First Aid Certification - American Red Cross or St John Ambulance.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
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