Muhamadou Mbye

• Troubleshot hardware and software issues for remote users effectively.
• Installed and configured operating systems and applications on various devices.
• Provided technical support via phone, email, and chat for user inquiries.
• Educated users on best practices for technology usage and security protocols.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Engaged customers in friendly, professional dialogue to determine needs.

• Answered incoming telephone calls to provide store, products and services information.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Increased team productivity by implementing efficient workflows and setting clear

expectations for staff members.

• Provided customer service to patients by answering questions about medications and

health-related topics.

• Performed data entry for patient profiles, billing information and prescription orders intothe pharmacy software system.

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

• Conducted inventories on a regular basis to track stock levels.
• Maintained cleanliness of store environment including floors, windows, displays.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Attended weekly team meetings to review performance goals and objectives.
• Demonstrated product features and benefits for customers' needs.
• Greeted customers and provided exceptional customer service.
• Handled customer complaints in a professional manner.

Accurately processed payments from patients and third-party payers in a timely manner.

• Registered new patients according to established procedures.
• Responded to department phone calls, directing callers to appropriate team members.
• Welcomed clients politely and offered seating prior to registration.
• Executed additional duties as assigned by management team.

• Served food efficiently to hundreds of customers daily as cashier and chef.
• Trained new employees in high-paced environment to enhance team performance.
• Received product shipments and displayed items on retail shelves promptly.
• Assessed customer needs, providing assistance and detailed information on products.
• Explained merchandise operation and care instructions to ensure proper usage.
• Organized store layout by returning items to designated areas and restocking displays.
• Unboxed new merchandise, creating appealing arrangements to promote sales.
• Upsold additional products based on customer preferences and interests.