Muhamadou Mbye
Brooklyn,NY
Summary
Dynamic IT Technician with proven expertise at Global Contact Services, excelling in technical troubleshooting and customer service excellence. Adept at software installation and data management, I enhance user experiences while fostering effective communication. Recognized for improving team productivity and implementing efficient workflows, I am committed to delivering exceptional support and solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
Global Contact Services, Remote
Manhattan, New York
08.2024 - 06.2025
- Troubleshot hardware and software issues for remote users effectively.
- Installed and configured operating systems and applications on various devices.
- Provided technical support via phone, email, and chat for user inquiries.
- Educated users on best practices for technology usage and security protocols.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
IT Technician
CVS Pharmacy
Brooklyn, NY
06.2023 - 01.2024
- Installed and configured computer hardware and software for remote employees.
- Provided technical support via phone and chat for IT-related issues.
- Managed user accounts and permissions in company systems and applications.
- Troubleshot network connectivity issues to ensure stable communication.
- Conducted regular system updates and maintenance for optimal performance.
- Documented technical procedures and user guides for internal reference.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Education
Bachelor of Science - Computer Engineering
Western Governors University
Salt Lake City, UT08-2027
High School Diploma -
John Dewey High School
Brooklyn, NYSkills
- Customer specialist and IT support
- Technical troubleshooting
- Software installation and maintenance
- Ticketing system experience
- Help desk support
- VoIP systems
- Data management
- Adaptability skills
- Operating systems installation
- Customer service excellence
- Bilingual communication proficiency
- Effective communication skills
- Network security expertise
- Hardware installation
- Application support
Certification
- Isc2 Certificate in Cybersecurity(CC)
- Comptia network+
- Comptia Security+
- Comptia A+
Timeline
IT Technician
Global Contact Services, Remote
08.2024 - 06.2025
IT Technician
CVS Pharmacy
06.2023 - 01.2024
Bachelor of Science - Computer Engineering
Western Governors University
High School Diploma -
John Dewey High School
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