Muhammad Abbasi
San Antonio,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
Work History
IT Specialist
Kashmir Hospitality LLC
05.2023 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
Individual Mentor
Cyber Seniors
05.2023 - 08.2023
- Helped students develop organizational, time management and study skills.
- Connected mentees with relevant resources such as networking events, industry-specific training programs, and professional organizations to enhance their careers further.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Manager of Operations
Abbasi Enterprises
05.2018 - 05.2019
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Assessed risk factors within business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
Education
BBA - Cyber Security
University of Texas At San Antonio
San Antonio, TX05.2024
Skills
- Software Implementation
- Information Security
- Machine Learning
- System Maintenance
- Microsoft Windows and Office
- Business Development
- MySQL
- Remote Support
Extracurricular Activities
Fluent in Urdu, English, Kashmiri, Punjabi, and Hindi; conversational in Spanish. Vice-President PSA- Fall 2022- May 2023. Social Media Chair MSA Fall 2022- May 2023
Affiliations
- MSA
- PSA
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
IT Specialist
Kashmir Hospitality LLC
05.2023 - 01.2024
Individual Mentor
Cyber Seniors
05.2023 - 08.2023
Manager of Operations
Abbasi Enterprises
05.2018 - 05.2019
BBA - Cyber Security
University of Texas At San Antonio
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