Muhammad Abd Ur Rehman
Doha
Summary
Service expert with over 3 years of experience at Qatar Airways Special Handling, providing assistance to passengers with disabilities. Demonstrated ability to solve problems effectively in high-pressure environments. Extensive cultural awareness gained through travel to 23 countries.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Qatar Airways
06.2022 - Current
- Provided personalized assistance to over 30 passengers daily with disabilities.
- Resolved complex travel issues, achieving a 98% customer satisfaction rate.
- Trained new staff on disability etiquette and inclusive service practices.
- Recognized for effective crisis management during peak travel disruptions.
- Adapted communication styles to accommodate diverse passenger needs.
- Maintained high standards of service while addressing mobility access and medical requirements.
Human Resources Assistant
Qatar Airways
09.2022 - 10.2022
- Supportive role in HR Talent Accusation Department
- 2 months
Real Estate Intern
Ghousia Real Estate & Builders, Multan
Punjab
02.2022 - 05.2022
- Organize appointments and show homes to potential buyers.
- Answer clients' questions about construction work, financing and assessment.
- Discuss with clients to decide what kinds of properties they are looking for.
- Accompany buyers throughout visits and inspections.
- 4 months
Education
Bachelor of Science - BS - International Relations and Affairs
Bahauddin Zakariya University
Multan, Pakistan05.2022
Skills
- Passenger services
- Customer satisfaction
- Disability assistance and inclusive service
- Cross-cultural communication
- Complaint resolution and crisis management
- Banking compliance readiness
Volunteer Experience
Incredible Youth Society, Punjab, Pakistan, 2019-04, 2021-01, In charge of the event management committee, Increase the social media presence of the organization, 1 year 10 months
Timeline
Human Resources Assistant
Qatar Airways
09.2022 - 10.2022
Customer Service Representative
Qatar Airways
06.2022 - Current
Real Estate Intern
Ghousia Real Estate & Builders, Multan
02.2022 - 05.2022
Bachelor of Science - BS - International Relations and Affairs
Bahauddin Zakariya University
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