Hi, I’m
Marjory Edgar
Three Forks,Montana
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
years of professional experience
Work History
Yellowstone Jet CenterBelgrade, Montana
Customer Service Representative
05.2021 - 05.2023
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted passengers and provided information about departure and arrival times.
- Performed check-in procedures for both domestic and international flights.
The Coffee Pot Bakery CafeBozeman, Montana
Bakery Manager
05.2019 - 05.2022
Job overview
- Created and executed a customer service initiative aimed at enhancing overall customer experience
- Ensured adherence to quality standards by monitoring staff performance and offering valuable feedback and guidance.
- Established relationships with vendors to secure competitive prices for raw materials.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
Timeshare Relief SpecialistsBozeman, MT
Timeshare Specialists
02.2012 - 05.2019
Job overview
- Managed customer queries remotely and added value in a call center environment.
- Managed high volume customer interactions in a remote work setting.
- Utilized consultative sales approach to identify customer wants and needs, recommending services accordingly.
- Maximized opportunities for revenue generation through the cultivation of customer connections.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Conducted cold call campaigns to generate leads and increase sales opportunities.
Education
Montana State University - Bozeman, Bozeman, MT
Bachelor of Arts from English Language And Literature
05-2007
Souther New Hampshire University, Nashua, NH
Master of Arts from Clinical Mental Health Counseling
Skills
- Exceptional customer service
- Inbound and Outbound Calling
- Call Management
- Customer Relations
- Multi-Task Management
- Computer Proficiency
- Building rapport
- Critical Thinking
- Typing proficiency
- Remote Office Availability
- Passenger services
- Productivity and Time Management
- Self-Driven and Motivated
Languages
English
Native/ Bilingual
German
Limited
Timeline
Customer Service Representative
Yellowstone Jet Center
05.2021 - 05.2023
Bakery Manager
The Coffee Pot Bakery Cafe
05.2019 - 05.2022
Timeshare Specialists
Timeshare Relief Specialists
02.2012 - 05.2019
Montana State University - Bozeman
Bachelor of Arts from English Language And Literature
Souther New Hampshire University
Master of Arts from Clinical Mental Health Counseling
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