Muhammad Afzal
Elk Grove,CA
Summary
Dynamic and detail-oriented professional with a strong background in security and customer service, honed at Bravo Security Services. Proven ability in incident reporting and CCTV surveillance, coupled with superior customer service skills. Successfully managed high-stress situations, ensuring a positive experience while maintaining professionalism and accuracy in record-keeping.
Overview
8
8
years of professional experience
Work History
Security Officer
Bravo Security Services
10.2022 - 09.2024
- Assisted customers with inquiries and product information.
- Learned to resolve customer complaints effectively.
- Supported team in maintaining accurate records of customer interactions.
- Adapted quickly to new software systems for managing orders.
- Collaborated with colleagues to ensure a positive customer experience.
- Handled routine tasks efficiently, improving overall service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
AmPm
07.2016 - 10.2019
- Assisted customers with inquiries and product information.
- Learned to resolve customer complaints effectively.
- Supported team in maintaining accurate records of customer interactions.
- Adapted quickly to new software systems for managing orders.
- Collaborated with colleagues to ensure a positive customer experience.
- Handled routine tasks efficiently, improving overall service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Comprehensive High School Ryk
PakistanSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
Languages
English
Professional Working
Punjabi
Professional Working
Hindi
Professional Working
Urdu
Professional Working
Timeline
Security Officer
Bravo Security Services
10.2022 - 09.2024
Customer Service Representative
AmPm
07.2016 - 10.2019
Comprehensive High School Ryk
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