Muhammad Basit
Lutherville-Timonium,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Service Desk Associate
The Holiday Inn
11.2023 - 09.2024
- Engaged in user support interactions via telephone, chat and email platforms (typically at least 5 calls a shift, 8 hours).
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Barista
Starbucks
12.2019 - 01.2022
- Handled online orders for delivery, curbside pick-ups, installation or truck deliveries.
- Engaged in customer service, cashier, receptionist, and service desk duties.
- Maintained a clean and organized workspace for optimal productivity and safety.
Customer Support Specialist
Kohl’s
09.2018 - 12.2019
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring positive shopping experience for customers.
- Assisted customers with product selection, returns, and exchanges, demonstrating strong knowledge of Kohl’s products and policies.
- Managed high-volume call and chat support, maintaining professionalism and efficiency in fast-paced environments.
Education
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Catonsville, MD05.2025
Associate of Arts - Biology
Community College of Baltimore County
Essex12.2020
Skills
- Python
- R
- SQL
- C
- JavaScript
- Windows 11
- VSCode
- SQLite
- JupyterNotebooks
- PowerBI/Tableau
- Git/GitHub
- Microsoft Excel
- Microsoft SQL Management System
- CodeBlocks
- Computer Science I (Python)
- Computer Science II (C)
- Discrete Mathematics
- Linear Algebra
- Probability and Statistics for Scientists and Engineers
- Statistical Methods
- Calculus & Analytical Geometry I and II
- Pandas
- NumPy
- Matplotlib
- Scikit-learn
- Plotnine
- TensorFlow
- BeautifulSoup
Projects
COVID-19 Data Analysis
• Preprocessed various data files containing recent COVID-19 data from US States and Territories using Pandas.
• Scripted the project using Jupyter Notebooks and PyCharm.
• Utilized the plotnine library to create informative graphs, highlighting trends in selected parts of the US, and provided detailed analyses.
Sales Analysis Project
• Developed a Sales Analysis dashboard and data model using Microsoft SQL Server Management and PowerBI.
• Conducted data cleaning and transformation through SQL queries, creating PowerBI dashboards displaying sales visualization for previous years.
Snakes and Ladders Project
• Designed and implemented a board game allowing users to generate a seed for the board and interact with a six-sided die.
• Incorporated various game elements such as ‘jump’ and ‘halt’, creating an engaging gaming experience.
Timeline
Service Desk Associate
The Holiday Inn
11.2023 - 09.2024
Barista
Starbucks
12.2019 - 01.2022
Customer Support Specialist
Kohl’s
09.2018 - 12.2019
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Associate of Arts - Biology
Community College of Baltimore County
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