MUHAMMAD JAVAID
West Dundee,IL
Summary
Strategic Enterprise Product Leader with 13 years of experience in digital platform strategy across healthcare, financial services, and insurance. Translated regulatory complexity into scalable architectures for 8M+ users. Drove significant business impact through enrollment conversion, CTR growth, and operational efficiency. Skilled in aligning stakeholders, optimizing capital allocation, and modernizing workflows to enhance growth and compliance.
Overview
15
15
years of professional experience
Work History
Product Manager – Digital Healthcare Platforms
Walgreens
West Dundee, USA
04.2022 - Current
- Own enterprise product strategy for a $10M+ annual digital healthcare platform and CMS-regulated Medicare, Medicaid, and Marketplace enrollment systems serving 8M+ seasonal users.
- Increased enrollment conversion by 12–18% through data-driven funnel redesign, UX modernization (Figma prototypes), and structured experimentation.
- Enhanced engagement performance with 15% CTR lift and 8–12 point NPS growth through analytics-driven roadmap prioritization.
- Minimized production defects by 15% via release governance restructuring and scaled Agile execution (Scrum, PI Planning).
- Revamped Drupal CMS architecture, decreasing engineering dependency by 20% and expediting compliant content deployment.
- Partnered on SSO architecture and API integrations to ensure secure identity verification and compliant healthcare data exchange.
- Defined product vision and translated strategic initiatives into Epics, Features, and user stories within a two-week sprint cadence, leading quarterly PI planning to align engineering capacity with regulatory deadlines and business objectives.
Portfolio Product Manager
Health Care Service Corporation (HCSC)
07.2021 - 04.2022
- Led Value-Based Care and provider reporting product portfolios aligned to fee-for-value reimbursement models.
- Defined roadmap improving reporting efficiency by 15% and enhancing care gap closure visibility.
- Designed scalable UX workflows translating reimbursement policy into system capabilities.
- Reduced intake-to-delivery turnaround time by 18% through improved governance.
Associate Product Manager
Photon (Walgreens Contractor)
07.2020 - 07.2021
- Supported expansion of regulated healthcare digital ecosystem across web and mobile platforms.
- Optimized digital consumer experience through UX collaboration and analytics-driven iteration.
- Managed Agile backlog execution ensuring predictable delivery and compliance adherence.
- Contributed to scalable partner onboarding and platform standardization initiatives.
Project Business Analyst
Health Care Service Corporation
03.2019 - 04.2020
- Led workflow modernization initiatives for provider reporting and reconciliation platforms.
- Integrated analytics vendor (Lightbeam) improving transparency and provider performance tracking.
- Delivered compliance-aligned enhancements within hybrid Agile/Waterfall model.
- Improved reporting workflows and operational governance.
Business Analyst / Project Manager
Bank of America
06.2018 - 03.2019
- Directed cross-regional workflow transformation initiatives across US, Europe, and Asia.
- Managed UAT governance for 50+ enterprise users.
- Improved compliance reporting structures and operational efficiency.
- Strengthened risk alignment between business, compliance, and IT.
Business Analyst
JPMorgan Chase
06.2011 - 06.2018
- Led digital system enhancement initiatives within regulated financial platforms.
- Strengthened AML, identity verification, and CRM workflows to mitigate operational risk.
- Supported Agile transformation efforts across enterprise teams.
- Improved reporting accuracy and system reliability.
BA / QA Analyst
American Income Life Insurance
02.2011 - 03.2011
- Supported QA lifecycle governance for insurance systems.
- Improved validation coverage and release quality.
- Strengthened compliance readiness processes.
Education
MBA - Marketing & Information Technology
University of Central Punjab
Pakistan Lahore01-2005
Skills
- Agile methodologies
- API integration
- Value-based care models
- Cross-functional collaboration
- Customer relationship management
- Wireframe design
- Jira, atlassian, rally
- A/B testing
- User and UX research
- App development
- CMS workflows Drupal
- Stakeholder alignment
- Prioritization and execution
- Cross functional leadership
- Feature prioritization
Personal Information
Title: Product Manager | Enterprise Healthcare & Regulated Digital Platforms
Timeline
Product Manager – Digital Healthcare Platforms
Walgreens
04.2022 - Current
Portfolio Product Manager
Health Care Service Corporation (HCSC)
07.2021 - 04.2022
Associate Product Manager
Photon (Walgreens Contractor)
07.2020 - 07.2021
Project Business Analyst
Health Care Service Corporation
03.2019 - 04.2020
Business Analyst / Project Manager
Bank of America
06.2018 - 03.2019
Business Analyst
JPMorgan Chase
06.2011 - 06.2018
BA / QA Analyst
American Income Life Insurance
02.2011 - 03.2011
MBA - Marketing & Information Technology
University of Central Punjab