Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad Khan

Concord,USA

Summary

Retail specialist with over 2 years of customer-focused experience at Old Navy and Ross. Known for creating positive experiences, solving problems with empathy, and consistently meeting performance goals. Passionate about Apple’s ecosystem and excited to grow with a company that values innovation, teamwork, and customer connection.

Overview

3
3
years of professional experience

Work History

Brand Associate

Old Navy
Concord, CA
05.2024 - Current
  • Delivered exceptional customer service in a high-volume store, assisting 100+ customers per shift.
  • Promoted the Navyist Rewards Card with honesty and clarity, consistently exceeding monthly goals.
  • Handled online orders and returns, ensuring accuracy and a smooth pickup experience.
  • Worked collaboratively with team members to maintain store appearance and exceed sales targets.

Community Service Volunteer

Food Bank Of Contra Costa And Solano
Concord, CA
02.2026 - 02.2026
  • Organized food drives to collect donations from community members.
  • Assisted in sorting and packaging food items for distribution.
  • Managed food drives that collected nutritious meals for those facing food insecurity within the community.

Retail Sales Associate

Ross Dress for Less
Concord, CA
10.2023 - 05.2024
  • Resolved customer concerns quickly and professionally, earning positive feedback from shoppers.
  • Recommended products based on customer needs, helping improve basket size and satisfaction.
  • Supported back-of-house tasks like restocking and inventory with speed and accuracy.

Education

Associate of Arts - Communications

Diablo Valley College
Pleasant Hill, CA
07-2026

Skills

  • Customer service
  • Sales expertise
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving abilities
  • Product awareness
  • Communication skills
  • Time management
  • Excellent communication

Languages

English
Native or Bilingual
Urdu
Professional Working

Timeline

Community Service Volunteer

Food Bank Of Contra Costa And Solano
02.2026 - 02.2026

Brand Associate

Old Navy
05.2024 - Current

Retail Sales Associate

Ross Dress for Less
10.2023 - 05.2024

Associate of Arts - Communications

Diablo Valley College