MUHAMMAD MOEEN QURESHI
Solon
Summary
Accomplished and results-oriented professional with over 17 years of extensive experience across the food service, retail, and customer service sectors. A proven leader with a history of advancing through various roles, culminating in ownership and management of multiple high-performing store locations. Expertise in strategic operations, team development, customer experience optimization, and business growth. Adept at driving operational efficiencies, fostering high-performing teams, and delivering exceptional results in fast-paced environments. Strong background in financial management, marketing strategies, and leadership, with a deep commitment to achieving excellence and exceeding business objectives. Known for a collaborative approach to leadership, exceptional problem-solving abilities, and a client-centric mindset, with a track record of building long-lasting relationships and creating dynamic, profitable business operations.
Proven track record in customer relationship management and sales, with experience in developing strategic sales plans that enhance market reach. Successfully cultivated strong customer relationships through personalized solutions, leading to increased loyalty and retention. Demonstrated ability to train and mentor teams, fostering collaboration and improving overall performance. Expertise in cross-functional collaboration to streamline processes, resulting in enhanced operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Representative
Victra
Brecksville
02.2025 - Current
- Cultivated strong relationships with customers by delivering personalized solutions, resulting in enhanced customer loyalty and retention.
- Achieved sales targets by effectively communicating product benefits and demonstrating features that addressed client needs.
- Developed and executed strategic sales plans that expanded market reach and increased product visibility within the community.
- Trained and mentored new sales representatives, fostering a collaborative environment that enhanced team performance and effectiveness.
- Collaborated with cross-functional teams to streamline sales processes, improving overall efficiency and customer satisfaction.
- Implemented best practices in sales techniques, contributing to a consistent increase in quarterly sales performance.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Owner/Operator
Domino's Pizza
01.2008 - Current
- Progressed from entry-level to Owner/Operator, overseeing operations, financials, team management, and marketing for multiple locations.
- Led initiatives to drive profitability, optimize resources, and maintain exceptional customer satisfaction.
- Managed store operations, including inventory, payroll, budgeting, financial reporting, and staff development.
- Recruited, trained, and led a diverse team, driving productivity, performance, and customer satisfaction.
- Developed and executed local marketing strategies, enhancing brand presence and increasing sales.
- Streamlined processes to reduce costs, improve service times, and enhance operational efficiency.
- Conducted training and problem-solving sessions to maintain service excellence.
President
Luminary Line Dance
01.2022 - 01.2023
- Led a national grassroots movement aimed at spreading positivity and support within the line dancing community, with a focus on social media engagement, community-building, and charitable efforts.
- Led the transformation of Luminary Line Dance from a small social media group into a nationwide movement, fostering an inclusive community of line dancers across the United States.
- Promoted the talents of line dancers, instructors, and choreographers, helping members grow significant social media followings and gain recognition in the dance industry.
- Organized and hosted nationwide social gatherings and events, providing line dancers of all ages with a platform to connect, share, and celebrate their love for dance outside traditional venues.
- Partnered with nonprofit organizations to support families affected by suicide, raising awareness and funds through the sale of merchandise, with 100% of proceeds going to those in need.
- Cultivated a supportive, welcoming environment that encouraged members to express themselves creatively and emotionally through the art of line dancing.
- Built and maintained partnerships with social media influencers, dancers, and organizations to maximize the group's impact and reach, increasing group participation and community engagement.
Assistant Track Coach
Cardinal Local Schools
01.2021 - 01.2023
- Coached high school athletes in sprinting, high jump, long jump, and hurdles, contributing to multiple athletes advancing to District, Regional, and State Championships.
- Fostered discipline and motivation to enhance athletic and personal development.
- Developed personalized training programs to optimize athletic performance.
- Guided athletes through high-stress competitions, resulting in multiple athletes achieving regional and state-level recognition.
- Promoted team discipline, hard work, and sportsmanship, contributing to program success.
District/Area Supervisor
Domino's Pizza
01.2019 - 01.2022
- Led the operational success of a multi-store district, overseeing 6+ locations, implementing performance optimization strategies, and ensuring the achievement of corporate objectives.
- Directed a district of multiple stores, consistently exceeding sales targets and improving operational efficiency through strategic oversight and performance management.
- Implemented a district-wide operational excellence program, resulting in a 25% reduction in operational inefficiencies and a significant boost in customer satisfaction ratings.
- Mentored and developed management teams across stores, driving operational consistency and ensuring best practices were adhered to across all locations.
- Led financial analysis and decision-making, resulting in cost-saving initiatives that reduced overhead by 12% without compromising service quality.
General Manager
Domino's Pizza
01.2015 - 01.2019
- Managed a high-volume Domino's store, consistently improving operational performance, team productivity, and customer satisfaction.
- Championed store growth, delivering double-digit sales growth year-over-year through effective team leadership and targeted marketing initiatives.
- Directed day-to-day store operations, optimizing labor management, inventory control, and financial forecasting to consistently exceed profitability goals.
- Led staff development programs that resulted in a 30% improvement in team retention and a 20% increase in customer satisfaction scores.
- Streamlined operational processes, cutting service times by 10% while maintaining high quality and consistency in product delivery.
Team Lead/Area Supervisor
Cedar Fair
01.2014 - 01.2017
- Supervised lifeguard teams, ensuring guest safety, compliance with safety protocols, and exceptional service delivery.
- Managed crisis situations and staff training to uphold safety standards and performance.
- Trained staff in water rescue, CPR, AED, and first aid, ensuring compliance with safety regulations.
- Led emergency response efforts and resolved guest concerns effectively.
- Served as Lifeguarding Instructor, enhancing staff performance and maintaining consistent service standards.
Assistant Manager
Domino's Pizza
01.2012 - 01.2015
- Supported the General Manager in overseeing all aspects of store operations, including staff management, financial oversight, and customer service excellence.
- Executed inventory control and cost management strategies, resulting in a 15% reduction in waste and increased overall store profitability.
- Played a key role in implementing training and development programs, ensuring that all staff were fully equipped to deliver exceptional service and meet operational standards.
- Enhanced customer satisfaction levels through proactive issue resolution and continuous improvement of service delivery.
Shift Runner
Domino's Pizza
01.2010 - 01.2012
- Led shifts in a fast-paced environment, ensuring optimal team performance and customer service during peak hours.
- Managed operations during high-demand periods, reducing service delays by 20% while ensuring team efficiency and high-quality standards.
- Supervised and coached team members to maintain consistency and exceptional service delivery.
- Identified opportunities for improvement, contributing to overall operational enhancements that increased profitability during key shifts.
Customer Service Representative
Domino's Pizza
01.2008 - 01.2010
- Provided exceptional service while supporting various operational functions, contributing to a positive customer experience and a smooth-running store.
- Delivered prompt and professional service to customers, achieving high satisfaction ratings and contributing to customer retention.
- Assisted with order processing, resolving issues efficiently, and maintaining a clean and organized store environment.
- Contributed to team goals by supporting operational needs and ensuring customer orders were completed accurately and on time.
Education
Associate Degree - Business
Lakeland Community College
High School Diploma -
Cardinal High School
Skills
- Customer relationship management
- Lead generation
- Negotiation skills
- Team training and mentoring
- Cross-functional collaboration
- Performance tracking
- Inventory management
- Process improvement
- Customer satisfaction enhancement
- Conflict resolution
- Operational efficiency
- Community building
- Product demonstration
- Sales consultation
- Relationship management
- Client service
- Sales closing
- Territory growth
- Customer experience enhancement
- Account servicing
- Product promotions
- Product and service sales
- Customer relations
- Upselling and cross selling
- Negotiation tactics
- Customer service
- Closing sales
- Lead prospecting
- Time management
- Product and service knowledge
Professional Attributes
- Leadership & Team Management
- Staff Training & Development
- Customer Service Excellence
- Conflict Resolution
- Operational Efficiency
- Inventory Management
- Budgeting & Financial Reporting
- Marketing Strategy & Campaigns
- Sales & Profit Growth
- Time Management & Prioritization
- First Aid, CPR, & AED Certified
- Sales Forecasting & Trend Analysis
- Performance Tracking & Reporting
- Crisis Management & Emergency Response
- Staff Recruitment & Retention
- Social Media Marketing & Engagement
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Payroll Systems & Scheduling
- Multi-Location Store Management
- Problem Solving & Decision Making
- Team Building & Motivation
- Communication & Interpersonal Skills
- Project Management
- Technology Integration & Adaptability
Timeline
Sales Representative
Victra
02.2025 - Current
President
Luminary Line Dance
01.2022 - 01.2023
Assistant Track Coach
Cardinal Local Schools
01.2021 - 01.2023
District/Area Supervisor
Domino's Pizza
01.2019 - 01.2022
General Manager
Domino's Pizza
01.2015 - 01.2019
Team Lead/Area Supervisor
Cedar Fair
01.2014 - 01.2017
Assistant Manager
Domino's Pizza
01.2012 - 01.2015
Shift Runner
Domino's Pizza
01.2010 - 01.2012
Owner/Operator
Domino's Pizza
01.2008 - Current
Customer Service Representative
Domino's Pizza
01.2008 - 01.2010
Associate Degree - Business
Lakeland Community College
High School Diploma -
Cardinal High School