Muhammad Nafees
Carrollton,Tx
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
GEICO, Government Employees Insurance
08.2023 - Current
- Delivered accurate product information, pricing, and availability to assist customers in making informed purchasing decisions.
- Followed up on pending orders and inquiries promptly, ensuring seamless customer service and satisfaction.
- Built and nurtured strong customer relationships, contributing to increased retention and revenue growth.
- Drove sales performance through outbound calls and lead follow-ups, leveraging scripts and persuasive communication techniques.
- Provided personalized consultations to guide customers in selecting products that best matched their needs and preferences.
Front-end Associate and Customer Service
Walmart
10.2021 - 08.2023
- Adapted to dynamic scheduling needs to support business operations and maximize profitability during peak and off-peak hours.
- Led customer service efforts, delivering exceptional and memorable experiences that enhanced customer satisfaction and loyalty.
- Managed customer concerns and feedback, ensuring prompt resolution and contributing to continuous service improvement.
- Collaborated with team members to maintain a smooth workflow and achieve daily operational goals in a fast-paced environment.
Manager
Zee's Stop
10.2020 - 10.2021
- Directed daily store operations, ensuring efficient workflows and adherence to company standards.
- Led and developed a high-performing team, boosting employee engagement and reducing turnover.
- Analyzed sales data and implemented strategies to consistently exceed revenue and profitability goals.
- Handled customer escalations to maintain excellent satisfaction and brand loyalty.
Cashier
Zee's Stop
07.2020 - 10.2020
- Committed up to 50 hours weekly to deliver reliable and consistent service in a fast-paced convenience store environment.
- Built a loyal customer base by offering tailored, value-driven deals that met their needs.
- Provided exceptional customer service throughout every shift, ensuring positive shopping experiences.
- Facilitated sales by clearly educating customers on product features and benefits to support informed purchases.
Cashier
Zee's Stop
05.2020 - 07.2020
- Managed inventory control processes, conducting regular audits and ensuring optimal stock levels to support uninterrupted sales.
- Executed cash handling and transaction procedures with accuracy and integrity, maintaining financial accountability.
- Ensured store presentation and cleanliness adhered to brand standards, enhancing the customer shopping environment.
- Collaborated effectively with team members to achieve operational objectives and drive sales performance.
Salesman
RC toys
06.2018 - 04.2020
- Consistently delivered positive customer experiences while performing sales duties, fostering customer satisfaction and loyalty.
- Developed strong negotiation and sales skills, effectively closing deals and maximizing revenue.
- Resolved technical issues promptly, ensuring smooth sales transactions and enhanced customer convenience.
- Conducted engaging product demonstrations to attract customers and drive increased sales volume.
Education
Associate of Science - Computer Science
Brookhaven College
Dallas, TX05-2027
Skills
- Critical thinking
- Problem solving
- Management
- Decision making
- Sales Expertise
- MS Office
- Data Entry
- Detail oriented
- Exceptional customer service
- Typing skills of 40 WPM
Accomplishments
- Certificate in Information Technology.
- Registered Pharmacy Technician Trainee.
Languages
English
Professional
Urdu
Native/ Bilingual
Hindi
Full Professional
Spanish
Elementary
Timeline
Inside Sales Representative
GEICO, Government Employees Insurance
08.2023 - Current
Front-end Associate and Customer Service
Walmart
10.2021 - 08.2023
Manager
Zee's Stop
10.2020 - 10.2021
Cashier
Zee's Stop
07.2020 - 10.2020
Cashier
Zee's Stop
05.2020 - 07.2020
Salesman
RC toys
06.2018 - 04.2020
Associate of Science - Computer Science
Brookhaven College
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