Alex Robbins
Jacksonville
Summary
Inside Sales Representative with a strong history at Ferguson Industrial, specializing in consultative sales and relationship management. Achieved a 67% increase in account retention through effective contract management and strategic customer engagement. Skilled in operations monitoring and dedicated to providing outstanding service in high-pressure settings.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Ferguson Industrial
Jacksonville
10.2022 - Current
- Cultivated relationships with key customers, enhancing customer satisfaction and loyalty.
- Negotiated customer contracts, aligning pricing and delivery terms with client needs.
- Conducted outbound calls to existing clients to upsell products or services.
- Established relationships with key decision makers at target companies.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Provided exceptional customer support, contributing to higher account retention rates.
- Built quote packages for customers, obtained pricing for different options and builds.
- Contributed ideas for improving internal processes related to sales operations.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
A.C.E Trainer, Bartender
Topgolf LLC.
Jacksonville
05.2018 - 10.2022
- Taught classes ranging from onboarding to day-to-day skills required to provide guests with a memorable experience, while adhering to State safety and cleanliness guidelines.
- Assisted with shaping guest experience by recommending beverages and food menu items to enhance their experience.
- Provided a first point of contact for 800 guests entering our venue per day.
- Ensured cleanliness and professional appearance of bar facilities while enforcing safety protocols to maintain operational standards during covid-19.
- Assisted training manager in managing daily instructional and training tasks to enhance overall training effectiveness.
- Provided critical training and on the job experience for new hires in our venue.
- Conducted interviews and vetted new hires to ensure compliance with service and safety standards.
- Compiled and submitted instructional paperwork and recaps for new hires to streamline onboarding process.
Crew Foreman, Operations Manager
R&B Lawn Care LLC.
Jacksonville
04.2017 - 10.2020
- Led team of 4 in performing routine and necessary lawn maintenance on commercial and residential properties, ensuring high quality service.
- Increased team's productivity from 15 to 25 yards per day because of reliability and consistency.
- Ensured all equipment met high standards and rebuilt small engines on handheld equipment to maintain operational efficiency.
- Pruned trees and trimmed hedges on roofs and 20-foot ladders, adhering to OSHA safety regulations.
- Oversaw software for billing and payroll operations, accurately tracking incoming expenses and outgoing payments.
Logistics Professional
Ecolab
Jacksonville
09.2015 - 10.2016
- Operated reach lifts and stand-up forklifts to facilitate efficient warehouse operations.
- Drove a 26' Penske moving truck daily between warehouse and off-site locations.
- Worked in shipping and receiving portions of the warehouse, checked counts on incoming products, and confirmed accuracy of outbound shipments.
- Operated shipping computers to make labels and packing slips with accurate information to be shipped worldwide.
- Managed inventory by sorting lost or outdated products, ensuring accuracy and currency of stock levels.
- Verified sterilization specifications to ensure product compliance.
Education
Associate of Science - General
Florida State College
Jacksonville, FLSkills
- Consultative sales
- Contract management
- Relationship building
- Attention to detail
- Critical thinking
- Problem-solving
- Adaptability
- Operations monitoring
- Quality control
- Electronics and computers
- Mechanical aptitude
- Construction and building
References
- Joe Dorety, Owner of Blue Water displays, 904-434-8070
- Dale Painter, Safety Supervisor Ecolab, 904-563-3039
- George Ryan, Branch manager Ferguson Industrial, Savannah, GA, 912-433-0973
Timeline
Inside Sales Representative
Ferguson Industrial
10.2022 - Current
A.C.E Trainer, Bartender
Topgolf LLC.
05.2018 - 10.2022
Crew Foreman, Operations Manager
R&B Lawn Care LLC.
04.2017 - 10.2020
Logistics Professional
Ecolab
09.2015 - 10.2016
Associate of Science - General
Florida State College