Muhammad Quraishy
Johnstown,PA
Summary
A highly skilled, well-spoken, well-driven Analyst with over five years of hands-on experience working with diverse scrum teams. Contributed to the fields of Banking, Healthcare, Retail, AI, Payroll Solutions, City Projects, Environmental Protection, and Public Safety. Proficient with software development methodologies like Waterfall, Agile, Scrum, and SAFE. A fast learner with the ability to adapt to fast-paced environments, and be an independent mover.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Apple Consultant/Specialist
Apple
Pittsburgh, PA
07.2023 - Current
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
- Introduce Apple solutions, technology, and services to business clients.
- Discover clients' needs through briefings, and work with the Business Team to prepare and present proposals.
- Provided technical support regarding the implementation of AI systems.
- Work closely with clients to understand their needs, and troubleshoot issues.
- Teach clients new features on multiple devices, and enrich them with technology.
- Demo new products and show the functions of Apple Intelligence.
- Train new employees on different software applications, such as EasyPay and Concierge.
- Work with the Business team on leads and business intros for the store.
- Enables building custom iOS apps that interact with Salesforce.
- Customized app for field service reps to handle cases and work orders offline.
- Sync Salesforce tasks and events with iOS calendars.
Business System Analyst
Independent Blue Cross
Philadelphia, PA
10.2023 - 07.2024
- Involved in a system migration.
- Migrated Fully Insured groups and Core Self-Funded groups from EnGen to NextGen.
- Worked on Enhancing CABS which exists to generate administrative and claim invoices for Self funded line of business.
- Worked on multiple systems such as PeopleSoft and ORMB to construct the dunning process.
- Constructed Multiple Business Requirements Documents to show the flow of the process and elaborate on the objectives of the project.
- Performed unit testing, integration testing, regression testing and performance tuning activities for PeopleSoft applications.
- Analyzed and documented business requirements for PeopleSoft applications.
- Created and maintained complex database objects, such as tables, views, indexes, packages and procedures in Oracle databases.
- Developed requirements for system modifications and new system installations.
- Conducted a comprehensive analysis of the current payroll process, including data collection, salary calculations, deductions, tax compliance, and payroll distribution.
Business Analyst
UnitedHealth Group
Horsham, PA
04.2022 - 10.2023
- Worked on a migration from the old software to the new one. The old platform was a database, and the new one was a URL.
- List of 100 enhancement requests that were validated by the business value, which were then divided into heat levels.
- Configure which enhancements are must-haves and which are good to have.
- Worked on multiple projects using Agile methodology.
- Developed requirements for system modifications and new system installations.
- Worked closely with the Centers for Medicare & Medicaid Services (CMS), business development, stakeholders, product owners, developers, testers, and production support through each stage of the software development life cycle.
- Created detailed process flows and user stories to document system requirements and design solutions.
Business Analyst (Virtusa)
TD Bank
Cherry Hill, NJ
01.2020 - 01.2022
- Onboarded two projects and integrated one.
- Followed through the life cycles of the projects with agile and iterative methodologies.
- Utilized planning and gathering the requirements for setting up TFS environments for environment-based migration and upgradation.
- Evaluated business processes for improvement opportunities through automation or streamlining.
Consultation Agent
Best Buy/Geek Squad
Johnstown, PA
02.2018 - 06.2021
- Responded to user inquiries, provided technical support, and resolved issues via phone, email, or in person.
- Focused on the maintenance and troubleshooting of network infrastructure.
- Installed, configured and tested desktop computers, laptops and peripherals.
- Implemented security measures to protect data from unauthorized access.
- Troubleshot hardware-related problems such as memory or disk errors on desktops and laptops.
- Created new user accounts in Active Directory with appropriate access rights.
Business Analyst
AmerisourceBergen Corp
Conshohocken, PA
07.2019 - 01.2020
- Improve the efficiency and compliance of clinical trial data management by optimizing the current Clinical Trial Management System (CTMS), and integrating it with Electronic Data Capture (EDC), and Regulatory Reporting systems.
- Responsible for creating and reviewing business requirements, fictional specifications, system requirement specification documents, and project schedules
Business Analyst
PA Department of Environmental Services
Pittsburgh, PA
02.2018 - 06.2019
- Worked on multiple projects, with Agile methodology.
- Collaborated closely with development team to articulate product needs, epic user stories, acceptance criteria and to provide rapid feedback.
Education
Bachelor of Arts - Business Management
University of Pittsburgh Johnstown
Johnstown, PA05-2022
Associate of Arts - Business Administration
Pennsylvania Highlands Community College
Johnstown, PA06-2018
Skills
- Windows Certified
- APPLE ASP Certified
- Experienced in ALM - Update requirements, Test Case, Test Scripts
- Experienced working with Product Owners, Scrum Team, and stakeholders with Jira and TFS
- Working with up/downstream systems to communicate requirements and assess downstream impact
- Gather requirements, organize data and present via flow charts using VISIO
- Working with business partners and stakeholders to elicit and document high-level requirements via JAD sessions
- Proficient in IBM Rational Requirements Composer, Jira, licensed MSDN, Trello, Basecamp, HP Quality Center, and Gherkin
- Analyzing high-level business requirements and decomposing them into functional and non-functional requirements, use cases, user stories, and story cards with testable acceptance criteria
- Beginner in automation testing using Selenium, manual test case design, and test execution
- Expert in Microsoft Word, PowerPoint, Excel, Visio, Outlook, Adobe Illustrator
- Using SQL to communicate with Database, basic API Mapping
- Creating and managing requirement/work traceability, RTM
- Complete the certification of assigned eLearning and training courses for their assigned Epic module
- Working with Quality Assurance to support testing efforts
- Proficient with Windows 2000, XP, 7, 8, 10, 11
- Proficient with virtual machines, various boot configurations, and imaging clients
- Familiar with Six Sigma, Lean, Reengineering, and BPM principals
- Acceptance test-driven development (ATDD)
- Understanding /collecting metrics and able to handle status reporting
- Experienced with Data Migration, System Validation
- Managing visual task boards, digital space marketing
- Trilingual: Pashto, Farsi, Urdu
- Using a tool like Jira, Trello, or Azure DevOps, set up a Kanban board to visualize the current workflow
- Used Apple Intelligence to input data
Certification
- SMAC
- Safe4.6
- Linux Essentials
- Microsoft Technology Associate (MTA)
- Security
- Mobility and Devices Fundamentals
- CompTIA: A+
- Network+
- Server+
- AWS certified
- Windows 10
- Microsoft Technology and Server Fundamentals
- IOS and Apple Certified
Languages
pashto
Native/ Bilingual
Arabic
Professional
Urdu
Full Professional
Persian
Native/ Bilingual
Timeline
Business System Analyst
Independent Blue Cross
10.2023 - 07.2024
Apple Consultant/Specialist
Apple
07.2023 - Current
Business Analyst
UnitedHealth Group
04.2022 - 10.2023
Business Analyst (Virtusa)
TD Bank
01.2020 - 01.2022
Business Analyst
AmerisourceBergen Corp
07.2019 - 01.2020
Consultation Agent
Best Buy/Geek Squad
02.2018 - 06.2021
Business Analyst
PA Department of Environmental Services
02.2018 - 06.2019
Bachelor of Arts - Business Management
University of Pittsburgh Johnstown
Associate of Arts - Business Administration
Pennsylvania Highlands Community College
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