MUHAMMAD SAMANA
Frisco,TX
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Salesperson
1Solar Solution
01.2022 - Current
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded brand and marketing strategies by planning strategic events.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Provided product benefits and advantages and discussed pricing with interested parties.
Cellphone Repair Technician
I Tech & Repair
03.2020 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cellphone repairs.
- Maintained detailed records of completed repairs for accurate documentation and future reference.
- Participated in ongoing professional development opportunities to stay current with industry developments.
- Delivered reliable solutions by adhering to established safety protocols during all phases of the repair process.
- Provided exceptional customer service throughout the repair process, addressing concerns promptly and professionally.
- Implemented quality control measures to minimize repeat repairs and improve overall workmanship.
- Diagnosed and resolved complex technical issues with various smartphone models, ensuring optimal device performance.
- Organized workspace efficiently for maximum productivity during peak periods of business activity.
- Managed inventory of replacement parts and tools, ensuring availability for timely repairs.
Cell Phone Technician
MK The Phone Store
05.2019 - 03.2020
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
- Completed quality and fraud inspections on cell phones.
- De-soldered and re-soldered connections between parts and motherboard.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity.
- Educated customers on proper device care and usage to minimize future repairs or malfunctions.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
Skills
- Account Management
- Cross-Selling Products and Services
- Customer Engagement
- Customer Care
- Complaint Handling
- Negotiation
- Networking
- Customer Service
- Relationship Building
- Performance Improvement
- Repair Services
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Punjabi
Professional Working
Gujarati
Professional Working
Spanish
Elementary
Timeline
Salesperson
1Solar Solution
01.2022 - Current
Cellphone Repair Technician
I Tech & Repair
03.2020 - 01.2022
Cell Phone Technician
MK The Phone Store
05.2019 - 03.2020
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