Muhammad Samana
Frisco,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
1 Solar Solution
Oak Point, Texas
01.2022 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Insurance Customer Service Representative
AllState
Dallas, Texas
01.2020 - 12.2021
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Investigated discrepancies between actual charges and expected premiums.
- Advised customers on available coverage options that best fit their individual needs.
- Facilitated payment processing for premium payments and renewals.
- Greeted customers and provided prompt, courteous service.
Cell Phone Technician
I Tech & Repair
Grapevine, Texas
01.2019 - 11.2019
- Replaced defective parts on customer cell phones such as batteries or display screens.
- Performed routine maintenance checks on all cell phones in order to identify potential problems before they occurred.
- Resolved customer complaints about the performance of their cell phones in a timely manner.
Education
High School Diploma -
Everest High School
08-2014
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Correspondence drafting
- Appointment confirmation
- Mail distribution
- Mail coordination
- Front office management
- Basic accounting
- Guest relations
Timeline
Front Desk Receptionist
1 Solar Solution
01.2022 - Current
Insurance Customer Service Representative
AllState
01.2020 - 12.2021
Cell Phone Technician
I Tech & Repair
01.2019 - 11.2019
High School Diploma -
Everest High School