Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Shaharyar

Roanoke,VA

Summary

Entry-level IT Support professional with over 10 years of experience in customer service, problem resolution, and structured troubleshooting across technical and operational environments. CompTIA A+ certified and currently pursuing a Bachelor of Science in Computer Science at Western Governors University. Experienced in Windows environments, Active Directory lab setup, networking fundamentals, and hardware/software troubleshooting. Seeking a Help Desk or IT Support role where I can apply systematic problem-solving, technical documentation, and strong customer communication skills.

Overview

10
10
years of professional experience

Work History

Production Associate

Valcom Inc
09.2025 - 01.2026

• Assembled and tested electronic components following structured procedures and quality control standards.
• Identified defects and communicated technical issues clearly to supervisors for resolution.
• Worked in fast-paced environments requiring attention to detail and process adherence.

Technical & Diagnostic Roles (Short Assignments)

Mooresville Ford, Southern Team Nissan
08.2023 - 08.2025

• Performed diagnostics and troubleshooting using systematic problem-solving approaches across multiple technical environments.
• Adapted quickly to new tools, systems, and procedures while maintaining performance standards.
• Applied analytical thinking to identify root causes and implement corrective solutions.
• Communicated technical findings clearly to customers and team members.

Note: Short-term roles during this period were taken while transitioning into an IT Career and enrolling full time with WGU

Branch Manager/Rental Sales Agent

Avis Budget Group
10.2015 - 08.2023

Managed daily operations and resolved customer issues in high-volume environments.
• Troubleshot printers, routers, modems, Wi-Fi connectivity, and workstation-related issues.
• Implemented structured processes to improve workflow efficiency and service consistency.
• Led and mentored team members while maintaining operational and service standards.
• Documented procedures and ensured compliance with company policies.

Automotive Sales Associate

Bargain Auto Sales Inc
02.2021 - 02.2022
  • Boosted dealership reputation through active participation in community events, fostering positive relationships with local businesses and potential clients.
  • Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice for customers.
  • Conducted thorough product research and attended training sessions to maintain expert knowledge of current automotive trends and models.
  • Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.

Production Associate

BMW Manufacturing
10.2017 - 12.2019

Assembled BMW vehicle models including X3 and X5 in a fast-paced production environment.
• Followed detailed technical procedures and quality control standards to ensure assembly accuracy.
• Identified defects and escalated issues promptly to maintain production efficiency.
• Collaborated with cross-functional teams to meet daily production targets and deadlines.
• Maintained attention to detail while working under strict time and performance requirements.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
09-2026

Associate of Arts - Automotive Engineering

Spartanburg Community College
Spartanburg, SC
08-2014

High School Diploma -

Dorman High School
Roebuck, SC
08-2012

Skills

  • Operating Systems: Windows 10/11, Linux (basic)
  • Directory Services: Active Directory (user and group management – lab experience)
  • Networking: TCP/IP, LAN, DHCP, DNS, VPN, Wi-Fi troubleshooting
  • Productivity Tools: Office 365, Outlook
  • Virtualization: VirtualBox
  • Core Competencies: Hardware troubleshooting, Software support, Ticket documentation, Root cause analysis, Customer support

Timeline

Production Associate

Valcom Inc
09.2025 - 01.2026

Technical & Diagnostic Roles (Short Assignments)

Mooresville Ford, Southern Team Nissan
08.2023 - 08.2025

Automotive Sales Associate

Bargain Auto Sales Inc
02.2021 - 02.2022

Production Associate

BMW Manufacturing
10.2017 - 12.2019

Branch Manager/Rental Sales Agent

Avis Budget Group
10.2015 - 08.2023

Bachelor of Science - Computer Science

Western Governors University

Associate of Arts - Automotive Engineering

Spartanburg Community College

High School Diploma -

Dorman High School
Muhammad Shaharyar
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