
Entry-level IT Support professional with over 10 years of experience in customer service, problem resolution, and structured troubleshooting across technical and operational environments. CompTIA A+ certified and currently pursuing a Bachelor of Science in Computer Science at Western Governors University. Experienced in Windows environments, Active Directory lab setup, networking fundamentals, and hardware/software troubleshooting. Seeking a Help Desk or IT Support role where I can apply systematic problem-solving, technical documentation, and strong customer communication skills.
• Assembled and tested electronic components following structured procedures and quality control standards.
• Identified defects and communicated technical issues clearly to supervisors for resolution.
• Worked in fast-paced environments requiring attention to detail and process adherence.
• Performed diagnostics and troubleshooting using systematic problem-solving approaches across multiple technical environments.
• Adapted quickly to new tools, systems, and procedures while maintaining performance standards.
• Applied analytical thinking to identify root causes and implement corrective solutions.
• Communicated technical findings clearly to customers and team members.
Note: Short-term roles during this period were taken while transitioning into an IT Career and enrolling full time with WGU
Managed daily operations and resolved customer issues in high-volume environments.
• Troubleshot printers, routers, modems, Wi-Fi connectivity, and workstation-related issues.
• Implemented structured processes to improve workflow efficiency and service consistency.
• Led and mentored team members while maintaining operational and service standards.
• Documented procedures and ensured compliance with company policies.
Assembled BMW vehicle models including X3 and X5 in a fast-paced production environment.
• Followed detailed technical procedures and quality control standards to ensure assembly accuracy.
• Identified defects and escalated issues promptly to maintain production efficiency.
• Collaborated with cross-functional teams to meet daily production targets and deadlines.
• Maintained attention to detail while working under strict time and performance requirements.