Muhammad Shoaib
Summary
Proven Client Advisor with a track record of enhancing customer satisfaction and retention at New Rochelle Toyota through expert product knowledge and relationship management. Excelled in utilizing CRM software to streamline sales processes and exceed targets. Demonstrated strong negotiation skills and a commitment to client success, significantly boosting repeat business.
Overview
4
4
years of professional experience
Work History
Client Advisor
New Rochelle Toyota
08.2022 - Current
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
Car Salesperson
Major Chevrolet
05.2021 - 08.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Used Car Sales Associate
57 Auto Sales
10.2020 - 04.2021
- Maximized profit margins while maintaining fairness in pricing by conducting regular market research and competitive analysis.
- Contributed to team success by consistently surpassing individual sales targets and contributing towards overall dealership goals.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
Education
Bachelor of Science - Civil Engineering
Hofstra University
Hempstead, NYSkills
- Client interaction
- Client Retention Strategies
- Cross-Selling and Upselling
- Strong negotiation skills
- Product Knowledge Expertise
- CRM software proficiency
- Trade-in evaluations
- Follow-up skills
- Vehicle financing
- Money Handling
- Relationship Management
Timeline
Client Advisor
New Rochelle Toyota
08.2022 - Current
Car Salesperson
Major Chevrolet
05.2021 - 08.2022
Used Car Sales Associate
57 Auto Sales
10.2020 - 04.2021
Bachelor of Science - Civil Engineering
Hofstra University