Muhammad Tayyab
Nottigham,Maryland
Summary
Proven track record in enhancing customer service outcomes and issue resolution. Skilled in communication, time management, and staff development, driving operational efficiency and positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
New Pak LLC
Laurel, MD
06.2022 - Current
- Analyzed operational activities and produced status reports for stakeholder review.
- Coordinated receipt and dispatch of supplies and packages, directing them to relevant personnel for optimal workflow.
- Oversaw applicant tracking systems and analyzed recruiting metrics to support talent acquisition strategies.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced customer service outcomes and built rapport by delivering friendly, informed, and proactive communication.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assistant Manager
ATIK LLC
Elkridge, MD
09.2021 - 06.2022
- Managed team activities and provided leadership to foster a culture of productivity and operational efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Utilized expertise and interpersonal skills to resolve customer problems, ensuring a positive service experience.
- Skillfully managed customer disputes, preserving a welcoming and composed atmosphere.
Education
Associate of Science - Criminal Justice
Howard Community College
Associate of Arts - Anthropology And Sociology ( Criminal Justice )
Towson University
Baltimore, MD05-2024
Skills
- Case management
- Customer service
- Time management
- Communication skills
- Data entry
- Sales Techniques
- Marketing
- Staff development
- Lead generation
- Issue and conflict resolution
- Dispatch communication protocols
- Emergency response and assessment
- Records administration
Accomplishments
- DIRECTOR OF FINANCE, HARRIS HALL
- PRE LAW SOCIETY, TOWSON UNIVERSITY
- SENATOR, STUDENT GOVERNMENT ASSOCIATION, TOWSON UNIVERSITY
- PRESIDENT, PAKISTANI STUDENT ASSOCIATION, TOWSON UNIVERSITY
- PRESIDENT, CRICKET CLUB, TOWSON UNIVERSITY
- Organized and kept records of financial accounts
- Produced reports and looked at where the money was spent
- Attended weekly meetings, events, presentations, and workshops
- Discussed legal issues and LSAT preparation
Certification
• On going paralegal certificate training
• Google programming certificate
• IT support certificate
• Project management certificate
• CPR certified
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Manager
New Pak LLC
06.2022 - Current
Assistant Manager
ATIK LLC
09.2021 - 06.2022
Associate of Science - Criminal Justice
Howard Community College
Associate of Arts - Anthropology And Sociology ( Criminal Justice )
Towson University