Muhammad Umair
Lahore,NY
Summary
Dynamic hospitality specialist with 15 years of proven success in ensuring exceptional customer satisfaction through attentive reservation services and a keen understanding of guest needs. Skilled in promptly identifying and addressing customer preferences while fostering a welcoming atmosphere that encourages loyalty and repeat business. Committed to delivering upbeat and friendly service, consistently enhancing the overall guest experience. Strong advocate for creating memorable moments that leave a lasting impression on every visitor.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Consultant
Travel Vibes LLC
07.2023 - Current
- Contributed additional revenue to sales plans through resale opportunities.
- Wrote detailed technical documentation for company products.
- Helped team implement successful sales strategies for complex engineering projects.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Configured and modified product systems to meet customer-specific needs.
Operations Manager
Eservile Hospitality Consultant
10.2022 - 12.2024
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Manager
8x8
04.2020 - 05.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Attended industry events and conventions to explain sales opportunities.
Director of Operations
Al ARHAM Travel And Tours Pvt
03.2014 - 04.2020
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
logistic and housekeeping asst
China Petroleum Engineering & Construction Corporation (CPECC)
01.2012 - 01.2013
- Strategically plan and manage logistics, warehouse, transportation and customer services
- Direct, optimize and coordinate full order cycle
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Arrange warehouse, catalog goods, plan routes and process shipments
- Resolve any arising problems or complaints
- Supervise, coach and train warehouse workforce
- Meet cost, productivity, accuracy and timeliness targets
- Maintain metrics and analyze data to assess performance and implement improvements
- Comply with laws, regulations and ISO requirements
CSO
Gerrys
04.2011 - 12.2011
- Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Performs assigned system maintenance to various electronic order files.
- Participates and provides expertise as a member of the customer service’s departmental team. The team’s objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Education
Diploma - Hospitality Administration And Management
Sunway University
01.2011
Bachelor of Commerce (B.Com.) - Accounting and Finance
University of The Punjab
05-2008
Skills
- Performance improvement
- Presentation skills
- Operations management
- Vendor collaboration
- Planning and execution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
.
Certification
Amazon Web Services Cloud Practitioner - Amazon Web Services (AWS)
Languages
English
Professional Working
Urdu
Full Professional
Malay
Elementary
Timeline
Business Consultant
Travel Vibes LLC
07.2023 - Current
Operations Manager
Eservile Hospitality Consultant
10.2022 - 12.2024
Sales Manager
8x8
04.2020 - 05.2022
Director of Operations
Al ARHAM Travel And Tours Pvt
03.2014 - 04.2020
logistic and housekeeping asst
China Petroleum Engineering & Construction Corporation (CPECC)
01.2012 - 01.2013
CSO
Gerrys
04.2011 - 12.2011
Diploma - Hospitality Administration And Management
Sunway University
Bachelor of Commerce (B.Com.) - Accounting and Finance
University of The Punjab