Muhammad Waqas Durrani
Waukegan,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Red Roof Inn
Gurnee, IL
04.2018 - Current
- Managed budgets and controlled expenditures to ensure financial health. Tracked hotel revenues, set sales targets, and optimized profits to drive revenue growth. Analyzed sales figures and reports across various market segments and channels, including third-party OTA platforms, to develop effective pricing and distribution strategies. Maintain statistical and financial records. Hired and trained hotel staff to ensure high service standards.
- Directed daily hotel operations at Red Roof Inn across front office, housekeeping, maintenance.
- Supervised staff scheduling, coaching, and performance standards for Red Roof Inn teams.
- Managed guest service issues and resolved complaints with professional communication.
Assistant Manager
Red Roof Plus
Deerfield, IL
11.2019 - 12.2021
- Delivered exceptional customer service to enhance customer satisfaction and loyalty.
- Coordinated team activities to optimize staff management and improve operational efficiency.
- Created and managed staff schedules for optimal coverage.
- Conducted hiring and training processes for new employees.
- Managed front office records and documentation efficiently.
- Maintained accurate financial records to support accountability and facilitate decision-making.
Accountant
Durrani Advertising
Karachi, Pakistan
01.2013 - 01.2015
- Oversaw Durrani Advertising's general ledger and journal entries to ensure accuracy and compliance.
- Executed processing of advertising invoices and client billing records for accurate account management.
- Performed reconciliation of bank statements and cash accounts to maintain financial accuracy.
- Examined financial records, identified areas of opportunity and risk, and provided solutions to ensure accuracy of financial records and mitigation of financial risks.
Education
Classes - Business Management
WGU
Online06-2021
Associates - Business
College of Lake County
Grayslake06-2019
Bachelor of Science - computer science
Sir Syed University of Engineering
Karachi, Pakistan12-2015
Skills
- Project Management
- Revenue Optimization
- Sales strategy
- Budgeting
- Financial report writing
- Forecasting
- Business Management
- Facility Management
- Team Leadership
- Time Management
- Communication skills
- Strategy Development
Certification
- Grow with Google, Applied Digital Skills — Certificate
- ServSafe Certification
Languages
English, Spanish, Urdu/Hindi
Timeline
Assistant Manager
Red Roof Plus
11.2019 - 12.2021
General Manager
Red Roof Inn
04.2018 - Current
Accountant
Durrani Advertising
01.2013 - 01.2015
Classes - Business Management
WGU
Associates - Business
College of Lake County
Bachelor of Science - computer science
Sir Syed University of Engineering