Muhammad Zeeshan
Lombard,IL
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organizations. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Information Technology Specialist
Comcast
02.2023 - 03.2024
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Used ticketing systems to manage and process support actions and requests.
Certified Pharmacy Technician
Caremark Specialty Pharmacy
Mount Prospect, IL
2019 - 2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Help Desk Support Specialist
Wise Tech LLC
05.2022 - 02.2023
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Improved end-user satisfaction with timely and effective helpdesk support.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
GED -
College of DuPage
Glen Ellyn, ILBachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06.2025
Skills
- IT Troubleshooting
- Problem-solving skills
- Information Security
- End-user support
- Software Updates
- Technical Support
- Software Installation
- Customer Service
Certification
- Comptia A+
- AWS Certified Solutions Architect - Associate
- CompTIA Network + ( In Progress )
- CPhT - Certified Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Information Technology Specialist
Comcast
02.2023 - 03.2024
Help Desk Support Specialist
Wise Tech LLC
05.2022 - 02.2023
Certified Pharmacy Technician
Caremark Specialty Pharmacy
2019 - 2023
GED -
College of DuPage
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University