Muhammad Imam Mahdi
Albany ,NY
Summary
Achieved commendable patient care at Marks Home Care, enhancing patient comfort and dignity. At Walgreen's Pharmacy, excelled in managing high-stress customer service situations, boosting loyalty through empathy and effective dispute resolution. Skilled in vital signs monitoring and maintaining infection control standards, demonstrating a blend of technical proficiency and exceptional interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Marks Home Care
01.2020 - 11.2022
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Customer Service Representative
Walgreen's Pharmacy
06.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts Business Management - Business Administration And Management
Buckinghamshire New University
United Kingdom 09.2015
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
Languages
Bengali English
Elementary
Timeline
Patient Care Technician
Marks Home Care
01.2020 - 11.2022
Customer Service Representative
Walgreen's Pharmacy
06.2018 - 10.2020
Bachelor Of Arts Business Management - Business Administration And Management
Buckinghamshire New University
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