Muhammad Zain Aleem

• Established operational procedures to streamline daily business functions
• Managed inventory levels to optimize supply chain efficiency
• Developed marketing strategies to enhance brand visibility and customer engagement
• Cultivated relationships with vendors to ensure quality product sourcing
• Implemented training programs for staff to improve service delivery standards
• Oversaw financial management, including budgeting and expense tracking
• Managed day-to-day business operations.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

• Locate and source new candidates through various recruitment platforms
• Prospect for new candidates via cold and warm cold to recruit
• Negotiate contract agreements with candidates
• Conduct onboarding training and provide support to newly recruited candidates
• Report weekly to management regarding all work rendered
• Coordinate with employees and upper management
• Handle any employee and salespeople grievances or complaints
• Promote employee communication activities and channels to encourage feedback from staff and sales people.
• Provide back-office support when and if required
• Maintain human resource records.

• Locate and source new candidates through various recruitment platforms
• Prospect for new candidates via cold and warm cold to recruit to the brokerage
• Negotiate contract agreements with candidates
• Conduct onboarding training and provide support to newly recruited candidates
• Report weekly to management regarding all work rendered
• Implement process improvement policies and procedures for the workforce
• Handle any employee and salespeople grievances or complaints
• Promote employee communication activities and channels to encourage feedback from staff and sales people.
• Provide back-office support when and if required
• Maintain a high level of care and confidentiality when handling candidate and staffing matters

• Coordinate with employees and upper management.
• Maintain human resource records.
• Prepare employment contracts for the promotions as well as experience letters etc.
• Effectively implement various HR policies and ensure compliance.
• Manage Human Resource Management Information System (HRMIS)
• Maintain databases, create accounts for new hires and oversee work done on a daily basis.
• Maintain leave records, biometric attendance registers etc.
• Handle employee complaints and grievances.
• Review human resource policies and procedures and recommend updates/amendments.

• Ensuring Service Efficiency according to SQS at 95%.
• Highlighting supervisors on improvements required in day-to-day operations regarding process improvements in terms of SOP/Systematic change/New developments that could result in operational efficiency/better customer experience/revenue impact etc.
• To investigate the customer complaints thoroughly to keep the customer's satisfaction level high by providing accurate resolution.
• To follow the instructions of Immediate Supervisor/Line Manager, in order to complete the tasks/assignments/Projects within given timelines as and when assigned.
• Analyzing complaints & requests of customers with a motive to address the root cause of complaints and reduce the overall complaints trend.

• Handling complaints of U Microfinance Bank and Meezan UPaisa via CMS & Emails.
• Provide all operational support to MFS sales team, call center team, and service center team in order to provide and ensure smooth business flow including but not limited to troubleshooting of issues reported by the sales team, call center team and service center team.
• Escalation & follow-up with Bank & internal stakeholders to resolve issues.
• Escalation of unplanned & planned system outages with the bank & IT.
• Testing and roll out of New Processes and Products of MFS.
• Compile feedback, identify issues and follow-up with the Bank & the rest of the stakeholders for closure of issues.
• Identify bottlenecks in existing processes and suggest remedies to align processes with best market practices.
• Coordinate with Regional teams to get closure on issues identified by Bank/external customers.

• Provide excellent customer services while in contact with customers over the telephone in accordance with the defined SOPs.
• Achieve assigned quantitative targets effectively as per predefined parameters.
• Communicate effectively and efficiently while handling customers online and display strong and effective call management techniques.

• Maintenance of Machines across the North region. Assuring that every machine is operational and working without any flaws.
• Provide telephonic Technical Support to field officers.
• Assuring that every machine's inventory is filled as per company standards.
• Regularly maintaining Inventory Count Sheet and sharing the same with upper management.
• Maintaining Inventory in Warehouse as per needs.
• Team Management and assigning tasks to officers daily.

• Office Administration.
• Email's handling.
• Telephonic Customer Support.
• Daily Reports/Record sharing with HO.