Muhammad Zohair Merchant
St Charles,U.S.A
Summary
Passionate data enthusiast pursuing a master's degree, skilled in transforming raw data into actionable insights to drive informed decisions for stakeholders.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Agent
Walmart - IBEX
Karachi, Pakistan
10.2021 - 12.2021
- Contractual Employment
- IBEX delivers innovative business process outsourcing - Part of 3 months project
- Executed international clients' product or service-related queries by applying advanced communication and problem-solving skills
- Maintained 4.7/5.0 customer satisfaction rating level
- Improved the mean closing deal time from 10 minutes to 6 minutes within the span of 3 months.
Admin Intern
Inverex
Karachi, Pakistan
06.2021 - 06.2021
- Solar Energy Company
- Oversaw the daily procurement of raw materials for employees to manage supply and demand management via spreadsheet tools (Microsoft Excel and Google Sheets)
- Managed the company's payroll system by monitoring employee attendance and regularly updating personal information
- Content creation regarding solar products and services by conducting keyword research.
Education
MA - International Business and Economics -
Lindenwood University
USA12.2024
MA - International Business and Economics -
Hochschule Schmalkalden
Germany12.2024
Bachelor of Business Administration - Marketing -
Royal Holloway
UK08.2022
Skills
- SQL queries
- Microsoft Excel
- Python
- Data Visualization
- Power BI
- Tableau
- Microsoft Powerpoint
- MS Office
- Canva
- SEO
Certification
- Python Data Analytics, In Progress, Coursera - Meta
- Data Analysis with Spreadsheets and SQL, 02/2024, Coursera - Meta
- Introduction to Data Analytics, 02/2024, Coursera - Meta
- Marketing Analytics Foundation, 01/2024, Coursera - Meta
- IELTS, 08/2022, Fluent English (C1 Band)
Accomplishments
- Academic Achievement Award
- Achievements/Tasks
Personal Information
Title: Master's Student
Languages
- Urdu, Native or Bilingual Proficiency
- English, Full Professional Proficiency
- German, Limited Working Proficiency
- Ukrainian, Limited Working Proficiency
- Arabic, Limited Working Proficiency
A Case Study in the Pet Industry
- Data Cleaning / Scrubbing, SQL exploration, Chart Exploration, Data Exploration
- Tableau dashboard development for product line analysis
- Tableau Link: https://public.tableau.com/app/profile/muhammad.zohair.merchant/vizzes
Timeline
Customer Support Agent
Walmart - IBEX
10.2021 - 12.2021
Admin Intern
Inverex
06.2021 - 06.2021
MA - International Business and Economics -
Lindenwood University
MA - International Business and Economics -
Hochschule Schmalkalden
Bachelor of Business Administration - Marketing -
Royal Holloway
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