Muhammed Ahmed
San Antonio,TX
Overview
8
8
years of professional experience
Work History
Manager
Grabuds
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
3 Way Corner Store
06.2020 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner
Cellular Hut
10.2016 - 08.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma - Science
PIA MODEL
Karachi Pakistan 06.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Shift scheduling
- Policy implementation
- Schedule preparation
- Performance evaluations
- Key performance indicators
- Emergency response
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
Languages
Hindi
Full Professional
Timeline
Manager
Grabuds
03.2024 - Current
Manager
3 Way Corner Store
06.2020 - 03.2024
Owner
Cellular Hut
10.2016 - 08.2019
High School Diploma - Science
PIA MODEL