Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muharrem Kulak

Arlington,VA

Summary

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

I have worked 11 different restaurant and 6 different cuisines which are American, Turkish, Italian, French, Spanish and Greek in Washington DC area.

Overview

8
8
years of professional experience

Work History

Waiter

Nostos
Tyson's Corner, VA
01.2023 - Current
  • Brought food and beverages to tables in a timely manner.
  • Delivered accurate checks at the end of each meal period.
  • Set up banquet rooms for special events including weddings, parties, business meetings.
  • Provided excellent customer service to ensure repeat customers.
  • Greeted guests and answered questions about menu items.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.

Captain Waiter

Brasserie Liberté
Georgetown, DC
09.2021 - 01.2023
  • Informed customers about daily specials.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.

Waiter/Bartender

El Centro Chamber Of Commerce
Georgetown, DC
05.2021 - 09.2021
  • Provided excellent customer service to ensure repeat customers.
  • Greeted guests and answered questions about menu items.
  • Processed payments accurately and efficiently with POS system.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Brand Specialist/Car Sales

Audi Arlington
Arlington, VA
11.2019 - 03.2020
  • Greeted customers and provided product information.
  • Developed relationships with potential buyers through phone calls and emails.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Provided follow-up customer service after a car sale was completed.

Captain Waiter

Toro Toro
Washington DC
09.2018 - 11.2019
  • Created reports on sales performance data for review by senior management.
  • Assigned seating arrangements for guests.
  • Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
  • Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
  • Worked closely with management teams to improve operational efficiency.

Restaurant Manager

Istanbul Grill
Arlington, VA
05.2018 - 09.2018
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Created new menu items based on customer feedback and industry trends.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Waiter

Al Dente
Washington DC
09.2017 - 05.2018
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Assisted guests with making food and beverage selections.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Waiter

Ottoman Tavern
Washington DC
05.2016 - 09.2017
  • Communicated effectively with kitchen staff regarding order status updates.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Assisted other servers as needed during peak hours or special events.
  • Recorded orders accurately into the Point of Sale system.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.

Education

MBA - Business Administration And Management

Bay Atlantic University
Washington DC
03-2017

Skills

  • Food inspection
  • Food safety understanding
  • Guest Relations Management
  • Point of Sale (POS) system operations
  • High-volume dining
  • Order Management
  • Liquor, wine, and food service
  • Banquet Coordination
  • Service prioritization
  • Positive and professional

Timeline

Waiter

Nostos
01.2023 - Current

Captain Waiter

Brasserie Liberté
09.2021 - 01.2023

Waiter/Bartender

El Centro Chamber Of Commerce
05.2021 - 09.2021

Brand Specialist/Car Sales

Audi Arlington
11.2019 - 03.2020

Captain Waiter

Toro Toro
09.2018 - 11.2019

Restaurant Manager

Istanbul Grill
05.2018 - 09.2018

Waiter

Al Dente
09.2017 - 05.2018

Waiter

Ottoman Tavern
05.2016 - 09.2017

MBA - Business Administration And Management

Bay Atlantic University

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Muharrem Kulak