Muhassin Shepherd
Slidell,LA
Summary
Dynamic General Manager with a proven track record at Popeyes Chicken, driving business growth through strategic operations and effective leadership. Skilled in P&L management and team building, I fostered a positive workplace culture while enhancing employee satisfaction and optimizing service delivery processes. Committed to achieving organizational goals through strong relationship building and efficient multi-tasking.
Overview
27
27
years of professional experience
Work History
General Manager
Popeyes Chicken
08.1998 - 09.2025
- Drove year-over-year business growth through strategic operations and long-range planning.
- Managed a diverse team, fostering a positive work environment and enhancing employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure loyalty and success.
- Monitored financial performance, developed budgets, and controlled expenses for stability and growth.
- Maximized efficiency by coaching personnel on management principles and industry practices.
- Collaborated with team members to optimize service delivery processes.
- Contributed to the creation of a positive workplace culture through effective communication.
- Managed budget development and financial reporting processes to track organizational progress.
Education
No Degree -
Penn Foster Career School
Scranton, PASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Schedule management
Timeline
General Manager
Popeyes Chicken
08.1998 - 09.2025
No Degree -
Penn Foster Career School
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