Muhibullah Toukhi
7 Fairview Lane,NY
Summary
Enthusiastic Sales and Customer Service sales with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Representative
Charter Communications, Time Warner Cable
08.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Social Worker
ESPOIR Youth Program Inc.
04.2020 - Current
- Provide individual counseling and case management services to youth ages 6-21 and their families
- Collaborate closely with school staff throughout Nassau County as well as Family court personnel
- Document intake information, case notes, and reports for all clients
- Provide educational workshops for youth ages 11 to 13
- Coordinate events such as educational trips and promotional presentations
- Collaborate with numerous agencies to set up workshops and guest speaker presentations for the community.
- Updated client documentation for accurate, compliant, and current records.
Pharmacy Technitian
Mott Pharmacy
03.2014 - 04.2020
- Engaged in sales of product and merchandise
- Managed prescribed medication, over the counter products, and surgical supplies inventories
- Answered phone calls and referred requests to the pharmacist
- Managed customers medications from electronic prescriptions sent from doctors offices and hospital clinics
- Utilized computer programs to correlate customers insurance coverage by executing medication transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Instructor
PS 104 KidSmart (Rockaway Artist Alliance)
09.2012 - 08.2013
- Aided children with their homework
- Worked with kids from Kindergarten to 5th grade
- Facilitated children’s creativity by means of arts and crafts
- Managed recreational activities
- Assisted teachers by leading and conducting group activities.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Education
Bachelor’s degree in Health Services Administration - Health Administration
New York City College of Technology
300 Jay St, Brooklyn, NY 1120105.2019
Associates degree in Health and Human Services - Science Education
New York City College of Technology
300 Jay St, Brooklyn, NY 1120105.2017
Skills
- Dependable worker who is able to establish goals and set priorities
- Self-motivated individual with experience in leadership roles
- Competent in report writing and documentation, including process recording
- Proficient in various counseling techniques involving: engagement, assessment, planning, implementation, evaluation, and termination
- Technologically efficient in MS Word, MS Power Point
- Trilingual in English, Farsi, & Pashto along with being intermediate in Spanish
- Customer Service
- Interpersonal communication skills
References
References are available upon request
Timeline
Sales Representative
Charter Communications, Time Warner Cable
08.2021 - Current
Social Worker
ESPOIR Youth Program Inc.
04.2020 - Current
Pharmacy Technitian
Mott Pharmacy
03.2014 - 04.2020
Instructor
PS 104 KidSmart (Rockaway Artist Alliance)
09.2012 - 08.2013
Bachelor’s degree in Health Services Administration - Health Administration
New York City College of Technology
Associates degree in Health and Human Services - Science Education
New York City College of Technology