Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mujo Rizvanovic

Grimes

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bankers Trust
Des Moines
03.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Mobile Detailer

DSM Detailing
Des Moines
10.2023 - 03.2024
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Served clients with on-site detailing services at businesses and homes.
  • Provided exceptional customer service by responding promptly to inquiries regarding mobile detailing services offered.

Online Personal Shopper

Walmart
Grimes
02.2022 - 01.2024
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Education

BBA -

Des Moines Area Community College
Ankeny, IA
05-2027

High School Diploma -

Dallas Center Grimes High School
Grimes, IA
01-2024

Skills

  • Customer service
  • Business ethics
  • Communication skills
  • Researching
  • Product recommendations
  • Multitasking
  • Microsoft Excel
  • Inventory management
  • Problem solving
  • Team collaboration

Timeline

Customer Service Representative

Bankers Trust
03.2024 - Current

Mobile Detailer

DSM Detailing
10.2023 - 03.2024

Online Personal Shopper

Walmart
02.2022 - 01.2024

BBA -

Des Moines Area Community College

High School Diploma -

Dallas Center Grimes High School

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