Mujtaba Pracha
IT Program And Project Manager
Downingtown,PA
Summary
Professional IT Program Manager with over 18 years of experience in spearheading technology initiatives and driving operational improvements across SaaS, cloud, and digital transformation projects. Expertise in problem management, root cause analysis, AI project management and process optimization ensures service stability while maintaining compliance with industry standards. Adept at fostering cross-functional collaboration and implementing data-driven enhancements, alongside developing robust governance frameworks that support continuous service improvement. Proven track record in strategic planning, project execution, and stakeholder communication highlights a commitment to optimizing workflows and enhancing operational efficiency for superior stakeholder outcomes.
Overview
13
13
years of professional experience
8
8
Certifications
3
3
Languages
Work History
IT Program Manager
Walgreens
11.2024 - Current
- Planned and executed the product roadmap for the Loyalty BAU program and subprojects, ensuring continuous enhancement of features critical for customer engagement and promotional initiatives.
- Oversaw quarterly projects with budgets exceeding $1.5M, managing integrations across major business applications.
- Handled risk management and stakeholder communication, orchestrating project execution across cross-functional teams and varied application environments.
- Managed financial tracking and budgeting for multiple projects, maintaining alignment with established fiscal guardrails.
Technical Project & Program Manager Technical Consultant
Confl LLC
09.2018 - 07.2019
- Directed delivery of fintech and loyalty management project, overseeing end-to-end implementations of SaaS solutions, mobile apps, and POS integrations to maximize client sales and loyalty outcomes.
- Coordinated the rollout of payment gateway services to 2,200 stores, enabling support for alternative payment methods such as PayPal, Klarna, and WeChat while ensuring service and data integrity.
- Designed and implemented database synchronization processes that replaced legacy flat file workflows, substantially improving processing times and operational reliability.
- Supervised Android application deployments, integrated advanced POS features, and established secure analytics tokens processing for 1 billion credit card records, ensuring robust quality assurance and data governance.
- Delivered strategic leadership to a cross-functional team of over 25 members, achieving program milestones while applying resource allocation and capacity planning best practices.
- Managed full program lifecycle for high-value initiatives, including a $1.5M project, demonstrating expertise in program management, fiscal discipline, and effective project documentation.
- Applied both predictive (Waterfall) and Agile methodologies, employing agile approaches for mobile applications and waterfall for web application delivery, while maintaining risk and issue logs, change management tracking, and lessons learned documentation.
- Collaborated with PMO to strengthen project governance, enhance business process improvement efforts, and align workflows with organizational standards. Produced detailed reports and proactively supported continuous improvement initiatives.
Director Professional Services
Confiz Solutions
01.2017 - 09.2018
- Led diverse project implementations in domains, such as OKR management, advertising, social media, educational apps, and news content systems using agile methodologies to drive process enhancements. Headed all aspects related to project and resource management for a team of over 20 while providing training and mentorship for successful project outcomes.
- Coordinated with client representatives to facilitate effective communication and align project objectives.
- Trained and guided teams of 20+ members to accelerate team capabilities and project delivery. Used waterfall methodology to deliver projects with team where requirements were clear and scope was defined for phased releases. Worked on Project Charter, Stakeholder Assessment Matrix, Requirements Management, WBS, Project Management Plan, Risk Management Plan, Performance Reports.
- Oversaw client portfolios for three customers with a focus on ensuring successful completion of projects on time and within budget.
- Implemented and upheld CMMI level 3 standards across all company projects, conducting training to ensure quality process adherence.Helped establish PMO processes and procedures to align with CMMI requirements
Senior Project Manager
Confiz Solutions
07.2012 - 12.2016
- Executed Agile (Scrum)/Predictive (Waterfall) methodologies to spearhead development teams and deliver projects on schedule. Established and cultivated robust client relationships through consistent quality delivery and strategic onsite interactions. Motivated and engaged cross-functional teams of 15+ members to drive high performance and meet project milestones. Provided effective support in pre-sales efforts to boost project acquisition and client contentment. Leveraged tools, such as Basecamp and JIRA for superior requirement management and project tracking. Conducted visits to US to collaborate with clients and foster successful delivery of diverse software solutions. Provided mentorship and coaching, promoting a culture of continuous improvement and excellence within teams.
- Evaluated and optimized strategic processes that drove the implementation of CMMI Level 3 Managed state.
- Planned and completed software development projects, from Enterprise Application Integration (EAI) to mobile application design.
- Successfully managed 4-5 projects concurrently, demonstrating strong leadership and multitasking capabilities.
- Collaborated with start-ups in various domains, including social media for successful launch and seamless execution of projects.
- Implemented both Waterfall and Agile methodologies as per requirement. 4+ yrs tailoring methodologies based on project phase or requirements.
Education
Bachelors - Computer Science
Mohammad Ali Jinnah University
Skills
Program & Project Leadership: Program Management PMO Collaboration SDLC Oversight Agile & Waterfall Methodologies
Risk Management & Governance: Risk Identification Mitigation Strategies Issue Escalation Compliance Auditing
Stakeholder & Conflict Resolution: Communication Strategies Executive Reporting Change Management Negotiation & Mediation
Technical Strategy: Cloud Migration SaaS Solutions Application Development AI Prompt Engineering
Process Improvement: Business Process Reengineering KPI Tracking CMMI & ITIL Standards
Financial Management: Budgeting Cost Control Resource Allocation
Certification
PMP
Accomplishments
- Managing multiple projects under the Loyalty program. Includes Backend applications, micro services, Mobile Apps. Quarterly budgets of up to $1.7M
- Spearheaded a $1.5M strategic program, ensuring it was delivered on time and within budget while managing a cross-functional team of over 25 resources.
- Led the development and rollout of payment gateway services across 2,200 stores, enabling seamless transactions through PayPal, Klarna, and other alternative payment methods, resulting in a 20% reduction in transaction time.
- Enhanced operational efficiency by designing and implementing a database synchronization process, eliminating flat file processing and reducing processing times by 50%.
Timeline
IT Program Manager
Walgreens
11.2024 - Current
Technical Project & Program Manager Technical Consultant
Confl LLC
09.2018 - 07.2019
Director Professional Services
Confiz Solutions
01.2017 - 09.2018
Senior Project Manager
Confiz Solutions
07.2012 - 12.2016
Bachelors - Computer Science
Mohammad Ali Jinnah University