MUKADUS HAYAT
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Executive
Zapier
Remote
07.2024 - Current
- Achieved 200% of monthly sales quota ($100K+ USD), ranking among the top 3% performers team-wide through consistent pipeline growth and high-value deal conversions.
- Owned the full sales cycle from discovery calls and live product demos to negotiations and closing, ensuring seamless transitions into customer onboarding and retention.
- Conducted 50+ Zoom calls and sent 1,000+ targeted outbound emails monthly to drive engagement, reactivation, and customer acquisition.
- Managed 10+ concurrent live customer chats daily in Zendesk, providing technical, billing, and workflow support while maintaining a 90%+ CSAT score and meeting all customer satisfaction expectations.
- Assisted customers with automation workflows, integrations, and product setup, guiding them step-by-step toward full adoption and long-term success.
- Collaborated cross-functionally with product, engineering, and operations teams to address recurring pain points, enhance product features, and improve the overall customer experience.
- Created and maintained internal documentation to streamline sales and support processes, boosting team efficiency and consistency.
- Onboarded and mentored new hires, ensuring smooth integration and faster ramp-up times through structured training and shadowing sessions.
- Implemented a new team scheduling tool to improve operational efficiency, visibility, and coordination across departments.
Sales Development Representative
Deel
Remote
09.2023 - 09.2024
- Generated high-quality sales leads by implementing targeted outreach strategies and personalised follow-ups, making 200 calls and sending 100 emails daily.
- Surpassed annual sales targets, achieving 140% of quota.
- Enhanced conversion rates by 8% by collaborating with the marketing team to refine sales scripts based on customer feedback.
- Built strong customer relationships, effectively communicating product value to drive engagement and long-term sales growth.
- Maintained a high-volume sales pipeline, ensuring accuracy and consistency to maximise revenue opportunities.
Associate Account Executive
Amazon Web Services
08.2021 - 09.2023
- Generated new business opportunities through a combination of outbound calls, emails, LinkedIn messaging, leveraging personal networks and following up on marketing generated lead.
- Efficiently identify, qualify, and follow up on inbound leads to convert them into opportunities.
- Understand the customer's pain points to further effectively demoing product, providing solutions, advising on best practices via use cases and product knowledge and assisting through the onboarding process.
- Generated over 2.3 million dollars in revenue quarterly (9.2 million dollars annually) consecutively for 2 years.
- Proactively build and manage a healthy pipeline mid-market and enterprise prospects.
- Closed deals professionally and efficiently, with a focus on a fantastic customer experience.
- Worked with a globally distributed team within multiple time zones.
- Awarded as one of the best Account Executives for exceeding target quota and implying company values, specifically ownership and delivering results.
Demand Generation Representative
Amazon Web Services
Arlington, Virginia
05.2021 - 08.2021
- Leveraged cold calling and email prospecting (~3,000 emails and -800 calls monthly) to generate leads
- Help prospects and customers make the transformational move to AWS
- Work closely with Sales Managers and Account Managers to present 'out-of-the-box' thinking to break into target accounts
- Assisted customers with various inquiries via live phone and live chat
- Effectively managed the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy
- Exceeded sales every month-regularly achieving 115%+ quota attainment- while maintaining optimal customer service record
E-commerce website owner
Hayatt Shoppe
01.2019 - 05.2019
- Designed, developed, managed a drop shipping E-commerce website
- Grew revenue by 40% by creating paid google ads campaigns leading to 71.9k impressions, over 3k clicks and 15 thousand dollars in sales within the first month and a half
- Increased website traffic and engagement by 70% by creating promotional marketing campaigns
- Maintained an average of 97 percent customer satisfaction
Marketing Representative
De Michele Enterprise
Brooklyn, New York
02.2017 - 10.2018
- Achieved consecutive sales and revenue records in 2017 and 2018, increasing sales volume by 51% and sales revenue by 20%
- Increased company's client satisfaction and survey rate from 65 percent to 90 percent
- Increased company customers by 25 percent with outbound prospecting methods
- Managed end-to-end revenue cycle from initial outbound inquires and closing deals
- Assisted in hiring, training, and managing a team of 10 sales and business development representatives
Education
BBA - Business Administration
Zicklin School of Business- Baruch College
New York, NYSkills
Full-Cycle B2B Saas Sales
New Business Acquisition
Mid-Market Account Management
Pipeline Development & Management
Revenue Growth & Quota Attainment
Deal Closing
High-Volume Prospecting
Consultative Selling
Discovery & Needs Analysis
Solution Selling & Value Positioning
Sales Forecasting & Pipeline Reporting
Short Sales Cycle Management
Certification
- Certified AWS Cloud Practitioner
Certified AWS Associate Solution Architec
Timeline
Account Executive
Zapier
07.2024 - Current
Sales Development Representative
Deel
09.2023 - 09.2024
Associate Account Executive
Amazon Web Services
08.2021 - 09.2023
Demand Generation Representative
Amazon Web Services
05.2021 - 08.2021
E-commerce website owner
Hayatt Shoppe
01.2019 - 05.2019
Marketing Representative
De Michele Enterprise
02.2017 - 10.2018
BBA - Business Administration
Zicklin School of Business- Baruch College