Mukhammadi Radzhabzoda

• Led the administration, customization, and ongoing enhancement of Salesforce (Litify) to support legal operations across intake, matter management, compliance, reporting, communications, document generation, and integrations.
• Built and maintained solutions using Apex, Flows, Lightning Web Components, validation rules, custom objects, dashboards, reports, and Lightning email templates .
• Partnered closely with attorneys, case managers, operations teams, and business stakeholders to translate legal workflow requirements into scalable, production-ready solutions.
• Managed key processes including intake-to-matter conversion, retainer execution tracking, automated client outreach, record visibility, data quality controls, and system integrations .
• Executed and facilitated integrations with platforms including Milana, Hona, Redfolder, ClaimAngel, and ChartSquad.
• Collaborated with team to execute implementation and migration to NetSuite.
• Developed and maintained automated processes to ensure seamless import of leads from web forms into Litify.
• Developed and optimized custom Salesforce applications to enhance business processes.
• Conducted comprehensive training sessions for end-users, ensuring smooth onboarding and empowering employees to leverage Litify to its full potential.

• Led Salesforce administration and Apex development while ensuring data integrity for 100+ users.
• Administered and configured Salesforce CRM system, optimizing workflows, page layouts, and user permissions to align with business requirements and improve overall system usability.
• Collaborated with cross-functional teams to gather requirements and implement solutions.
• Developed and optimized custom Salesforce applications to enhance business processes.
• Developed and delivered customized reports and dashboards, providing actionable insights to sales managers and enabling data-driven decision-making.
• Implemented data cleansing and de-duplication strategies, ensuring data accuracy and integrity across Salesforce platform.
• Led successful migration of legacy CRM data to Salesforce, minimizing data loss and ensuring smooth transition for sales team.
• Collaborated with sales and marketing teams to implement lead management and marketing automation processes, resulting in 15% increase in lead conversion rates.
• Provided ongoing support and training to end-users, addressing inquiries, and troubleshooting issues promptly to maintain high user satisfaction.

Trained and coached employees on technical knowledge and how to utilize company's IT infrastructure efficiently and responsibly while interacting with customers. Was accountable for smooth operation of computer and network systems including website uptime, speed, performance, and ease of accessibility for the clients. Responsible for Online Lead Generation and customer engagement.

• Designed, developed, and implemented IT policies and procedures.
• Ensured security of data, website uptime, network access, and backup systems.
• Troubleshoot hardware and software issues and performed regular security updates and upgrades.
• Increased Lead generation by 270% in 3 months.
• Increased Online Customer engagement by 200% within first 6 weeks.
• Increased Lead conversion by 300% that resulted in substantial increase in revenue for the company.