Mukit Rayhan
Windsor Mills,Maryland
Summary
Certified Asurion Technician. I provide tech support both Hardware and software.
I have completed Apple, Samsung, Google and peloton Certification.
Completed over 700 courses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Samsung and apple certified technician
Asurion
Aurora, CO
07.2020 - 01.2024
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Tracked and recorded parts and labor costs related to each service call.
Manager
Cyberion columbia
Columbia, Maryland
09.2017 - 03.2020
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Quality control inspector
Cyberion Arundel
Hanover, Maryland
02.2014 - 06.2017
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing devices for accuracy and quality.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
Education
Some degree in Computer Science -
Howard Community college
12.2015
High School Diploma in Business Studies -
Dhaka City College
09.2012
Skills
- Entrepreneur and former retail store owner
- Knowledge about business p&L and other account management
- Electronic technician with 5 years experience
- Repair any electronics device including gaming consoles, any cell phone and laptops
- Knowledge about technology and networking
- Troubleshoot any software and hardware problems
- MS Office including MS Access
- Managed mall retail store for over 5 years
- Fast learner
- Worked in college athletic center for 1 years
- Managed all volleyball, soccer, basketball, and many events that happened over 1 year
Awards
- Operated a repair store with a 5/5 rating in Yelp with more than 100+ positive reviews
- In 2017 and 2018, my store held a 4.9/5 rating in Google with more than 200+ reviews, making it one of the highest-rated cell phone repair stores in Maryland
References
- Andrew Wallis, Former owner of Ubreakifix Stapleton, a.wallis@ubreakifix.com, (239) 246-6695
- Nasimul Hassan, Former Boss and project developer for LG, nasimul.hassan@gmail.com, (443) 713-1027
Certification
- Certified Remote Technician, Asurion - 2020- current
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Samsung and apple certified technician
Asurion
07.2020 - 01.2024
Manager
Cyberion columbia
09.2017 - 03.2020
Quality control inspector
Cyberion Arundel
02.2014 - 06.2017
Some degree in Computer Science -
Howard Community college
High School Diploma in Business Studies -
Dhaka City College