Mukta Mistry
Upper Darby,PA
Summary
Driven and dynamic professional with a proven track record at Nestle International, enhancing customer satisfaction and streamlining operations. Skilled in POS systems and exceptional at fostering guest service, I consistently exceed quality scores by implementing effective sanitation and cleanliness standards. Adept at leveraging solid problem-solving abilities and a friendly, positive attitude to achieve results and boost team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dunkin’ Donuts
Cashier Customer Service
01.2023 - Current
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Read aloud and played alphabet games to encourage early literacy.
- Read stories to children and taught painting, drawing and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 4 & 5 year-old students.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Secured indoor and outdoor premises to protect children.
- Introduced learning activities and imaginative play materials for children to explore and manipulate.
- Developed and implemented age-appropriate lesson plans.
- Sanitized toys and tables to maintain clean, safe environment.
Dunkin Donuts
Nestle International
09.2021 - Current
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Resolved customer complaints and escalated worsening concerns for remediation.
Meet Company
Prepare Working
01.2019 - Current
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
Education
Jalma Chakrakhali High School
Khulna Bangladesh Skills
- Health and Safety Regulations Management
- Sanitation and cleanliness
- Solid problem solver
- Mediation and advocacy talent
- Behavioral/cognitive skills development
- Continuous development
- Safety understanding
- Equipment operation
- Money handling
- Facility Cleaning
- People skills
- Computer skills
- Decision-making
- Problem resolution
- Friendly, positive attitude
- POS systems
- Customer assistance
- Credit and cash transactions
- Merchandise restocking
- Cash register operation
- Payment processing
- Ordering and stocking
- Cash management
- ID verification
- Coffee expertise
- Safe food handling practices
- Espresso machine operation
- Calm under pressure
- Food preparation
- Team player
- Speedy and efficient
- Active listener
- Kitchen cleanliness and organization
- Sandwich artistry
- Food service standards
- Food handling and sanitization
- Guest service
- Quality control
Certification
Serve Safe Certified
Timeline
Dunkin’ Donuts
Cashier Customer Service
01.2023 - Current
Dunkin Donuts
Nestle International
09.2021 - Current
Meet Company
Prepare Working
01.2019 - Current
Jalma Chakrakhali High School
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