Mukulika Biswas
Maple Grove,MN
Summary
Passionate, self-motivated, and team-oriented pharmacist with a strong desire to make a positive impact on patients' lives through quality care. Skilled in managing a high-volume store while providing excellent customer service, including offering medication therapy management (MTM) services, driving medication adherence scores, and coaching patients on maintaining good health through counseling and extended vaccination options. Experience in diverse healthcare settings and working with various demographics has honed ability to effectively communicate with patients and meet their individual needs. Knowledgeable, experienced, and dedicated, I am confident that I would be a valuable asset to any organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
01.2021 - Current
- Coaching and counseling to develop technician
- Managing very large volume of immunization goal
- Managing store level Outcome Tips and MTM
- Successfully implement various new program
- Maintain inventory and maintain high performance score
- Manage financial outcome.
Pharmacist at cub
08.2019 - 01.2021
- Performing large number of MTM calls and Outcome Tips
- Perform immunization
- Dispensing medication accurately and safely
- Manage and control inventory
- Manage recordkeeping for DEA, BOP, and Medicare
- Provide counseling and helped to increase OTC sale
- Provide medication management and disease outcome recognized by Ucare in year 2019
- Motivate others to build excellent team.
Pharmacist at Walgreen
12.2017 - 07.2019
- Working in a very high volume and fast pace environment
- Accurate and safe dispensing of medication
- Manage DUR using clinical knowledge and clinical resources
- Manage inventory
- Providing counseling and making outcome phone calls to patients for effectively manage medications with better management of disease state
- Immunization including travel immunization and INS required immunization
- Mtm calls
- Resolve insurance issue
- Appropriate knowledge about Medicare part B billing
- Knowledge about 340B billing.
Appeal Pharmacist at United Healthcare
10.2017 - 12.2017
- Evaluate cases for appeal process
- Evaluate the patient health history medication history and the clinical need
- Coordinate between medical provider and professional peer within the company to provide best outcome for patient
- Evaluate cases based on strict guideline by CMS
- Appeal process include prior authorization, quantity limits, plan exclusion review.
Pharmacist-In-Charge
08.2011 - 09.2017
- Provide MTM service using outcomes software
- 79% outreach adhere maintained
- Store ranked first in the district for adherence
- Store ranked first for shrink management
- Store kept 12% growth rate
- Responsibility includes Hiring, maintaining schedule professional development of team
- Implementing new pharmacy program introduced by corporate
- Maintain all necessary documents for any regulatory agency
- Successfully coach and train new technician in all work station of pharmacy
- Coach and teach graduate intern and new pharmacist
- Preceptor for North Dakota state university
- Adept the changes and embrace diversity
- Over the year made a destination for patient’s choice of pharmacy
- Held offsite immunization clinic
- Inspired, motivated team member to provide excellent care.
Staff Pharmacist at CVS Pharmacy, Brooklyn Park
04.2010 - 08.2011
- Prepare and maintain all regulatory paperwork
- Manage inventory
- Counsel patient on medication and OTC product
- Adjudicated insurance claim
- Accurately interpreted prescriptions and filled them.
Staff Pharmacist at CVS Pharmacy, Kansas & Missouri
02.2006 - 04.2010
- Verify prescriptions daily
- Educating patient for generic conversion
- Managing out vendors inventory of approximately $3000 daily
- Supervised technician
- Managing C-II audit monthly
- Managing pharmacy review weekly
- Patient consulting on daily basis
- Making daily phone calls to doctor’s office for DUR revision.
Pharmacy Graduate Intern at OSCO Pharmacy, Kansas & Missouri
02.2005 - 02.2006
- Prescription data entry
- Evaluate drug therapy
- Patient consultation
- Taking prescription from IVR system.
Education
Bachelor of Science in Pharmacy -
Bangalore University
05.1999
Skills
- Medication Dispensing
- Inventory Control
- Training and mentoring
- Inventory and restocking
- Drug utilization review
- Pharmacy operations management
- Regulatory Compliance
- Drug safety
- Drug Inventory Management
- Operations Management
- FDA Drug Safety Guidelines
- Prescription Verification
- Workflow Optimization
- Procedure Development
- Patient Counseling
- Medication Therapy Management
- Regulatory Requirements
- Patient education and counseling
Certification
- MTM and Immunization by APhA
- MTM certification by power Pak
Skillhighlight
- ACPE certified MTM provider.
- Excellent interpersonal and superior decisions making skill.
- Skilled in providing excellent customer care and collaboration with others clinician.
- Proficient in computer technology and proper record keeping technique.
- Extensive work Knowledge about various insurance programs.
- Growth focused leadership skill to navigate high volume store.
- Good understanding on FDA guideline and Medicare.
Awards
CVS Paragon award winner 2013. This prestigious award is the highest honor a CVS employee can receive and is reserved for individual who make remarkable contributions on the job and have embraced their role of helping people towards better health and inspire others to do the same.
Timeline
Pharmacy Manager
01.2021 - Current
Pharmacist at cub
08.2019 - 01.2021
Pharmacist at Walgreen
12.2017 - 07.2019
Appeal Pharmacist at United Healthcare
10.2017 - 12.2017
Pharmacist-In-Charge
08.2011 - 09.2017
Staff Pharmacist at CVS Pharmacy, Brooklyn Park
04.2010 - 08.2011
Staff Pharmacist at CVS Pharmacy, Kansas & Missouri
02.2006 - 04.2010
Pharmacy Graduate Intern at OSCO Pharmacy, Kansas & Missouri
02.2005 - 02.2006
Bachelor of Science in Pharmacy -
Bangalore University
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