MUKUND KUMAR PATEL

Implemented a dynamic pricing model that increased occupancy rates by 18% during traditionally slow periods.

Revamped customer service protocols which resulted in a 10% increase in repeat customer bookings.

• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Monitored progress by establishing plans, budgets and measuring results.

• Cooperate with sales and marketing staff to create and implement various strategies for improved customer satisfaction, occupancy levels and profits
• Resolve operational challenges and obstacles by reviewing and monitoring business flow and associate performance
• Increased guest satisfaction scores by 22% in 2017 according to guest surveys on staff attentiveness, facility cleanliness, maintenance quality and breakfast service
• Maintain hotel inventory supplies for various departments, including housekeeping, kitchen and administration
• Schedule bookings and check guests in and out during busy periods