Mulan Wilkerson
Atlanta,GA
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new opportunities. Goal oriented offering exceptional customer care over 8-years in the industry. Expanding network connection through persuasive brand imaging.
Overview
10
10
years of professional experience
Work History
Supervisor
Mercedes-Benz Stadium
10.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Development Manager
Docutainment Realities
04.2021 - 11.2023
- Kept contractors and labor practices in compliance with company standards.
- Led key projects while managing timelines and meeting deadlines within budgetary limits.
- Generated new business through proactive strategies such as network and cold calling.
- Maintained open communication by presenting regular updates on project status to customers.
- Optimized business and management practices to improve all facets of project development and execution.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
Skin Care Specialist
European Wax Center
06.2020 - 12.2021
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Informed guests of appropriate products available to increase retail sales.
- Fostered friendly, warm, and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
- Removed blackheads and other imperfections and cleansed clients' skin to clear away oil and residue.
- Demonstrated the proper cleaning and care procedures for the individual's skin type and recommended long-term regimens
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Recommended retail products for at-home use
- Created repeat business by developing long-term relationships with regular customers.
- Specialize in full body waxing services .
Direct Marketing Representative
Chairman's Group
11.2018 - 06.2020
- Conducted minimum of 30 quality sales visits and presentations weekly.
- Participated in marketing meetings, trade shows and industry events.
- Maintained professional and technical knowledge by workshops, reviewing professional publications and establishing personal networks.
- Utilized specialized software to capture and process data.
- Negotiated with companies to achieve fair, reasonable and positive outcomes.
- Performed in-depth market research, identified optimal acquisition strategies and prepared contracts for approval.
Independent Beauty Consultant
Mary Kay
07.2014 - 01.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Engaged with team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Taught pamper classes to inspire potential clients to expand product knowledge and skills.
- Answered phone calls and emails to schedule client appointments.
- Surpassed monthly sales goals through innovative sales techniques.
Education
Mixologist
Atlanta Bartending School
3754 Buford Highway 09.2023
Skin Care
Licensed Esthetician
Leon’s Beauty College 06.2017
High School Diploma -
James. B .High School
Greensboro, NC06.2012
Skills
- Client Consultations
- Relationship Development
- Decision-Making
- Product Demonstrations
- Marketing Expertise
- Training and Mentoring
- Sales Leadership
- Team Collaboration
- Goals and Performance
- Competitor Monitoring
- Inventory Control
- Staff Discipline
- Processes and Procedures
- Negotiation
- Conflict Resolution
- Goal Setting
Timeline
Supervisor
Mercedes-Benz Stadium
10.2023 - Current
Development Manager
Docutainment Realities
04.2021 - 11.2023
Skin Care Specialist
European Wax Center
06.2020 - 12.2021
Direct Marketing Representative
Chairman's Group
11.2018 - 06.2020
Independent Beauty Consultant
Mary Kay
07.2014 - 01.2016
Mixologist
Atlanta Bartending School
Skin Care
Licensed Esthetician
High School Diploma -
James. B .High School
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