Mulu Desta
490 Milligan Drive,US
Summary
Since I have been working in customer service, and management area for a while; I am a hard working, fast Lerner, motivated and friendly person.
Overview
18
18
years of professional experience
Work History
Hotel Manager
Atse Yohannes Hotel
Tigray, Erhiopia
01.2009 - 06.2022
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
Cashier/ Customer Service
MARTA
Atlanta, GA
10.2005 - 12.2009
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Data Entry Clerk
Kelly Service, Bank Of America
Atlanta, GA
09.2008 - 12.2008
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
Education
Medhanialem High School
Addiss Abeba Ethiopia06.1991
Skills
- Maintaining Clean Work Areas
- Guest Experiences
- Client Support
- Effective Customer Service
- Customer Service Process Improvement
- Leadership
Timeline
Hotel Manager
Atse Yohannes Hotel
01.2009 - 06.2022
Data Entry Clerk
Kelly Service, Bank Of America
09.2008 - 12.2008
Cashier/ Customer Service
MARTA
10.2005 - 12.2009
Medhanialem High School