Mumtaz Ahmad Faizi
Boston,Massachusetts
Summary
With 5 years of progressive experience in training, partnership, and communication, this candidate is an effective leader with a talent for rallying team members to align with project and organizational goals. Their strong organizational skills, attention to detail, and conscientious nature enable them to be a self-starter who strategizes and prioritizes effectively to accomplish multiple tasks. They maintain composure under pressure, consistently delivering successful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport International, BOS Airport( Emirates )
10.2024 - Current
- Operated within the control center for efficient check-ins.
- Rescheduled passengers impacted by flight disruptions.
- Processed reservation modifications.
Outreach and Training Manager
USAID/DAI/ACEBA project
09.2022 - 08.2024
- Coordinate closely with the M&E team to monitor capacity-building programs and activities and follow up the M&E findings in cooperation with Capacity Building and Placement Manager
- Identify appropriate venues to conduct Vocational Job Readiness Training (VJRT), complete the Training checklist for each venue and ensure VJRTs are conducted on regular basis in the region and monitor training in routine basis to ensure quality of trainings provided
- Collect information on internships, apprenticeships, and job openings from employers in the province and provide support with the upload into ACEBA's job matching database
- Assist applicants who are completing internships and apprenticeships, training, on the job training to secure places of employment
Training and Partnership Officer
USAID/FHI360/AHEAD Project
01.2020 - 04.2022
- Company Overview: Advancing Higher Education for Afghanistan Development
- Establishing resource centers in regions with direct supervision of Capacity Building Manager;
- To Ensure that the resource centers are well equipped, operated, maintained and functioned
- Advancing Higher Education for Afghanistan Development
Training Coordinator
Afghan Holding Group
10.2018 - 12.2019
- Conduct needs assessments of Afghan Holding Group staff as appropriate
- Be responsible for assuring the quality of training delivery of consultant and Afghan Holding Group core trainings including quality of assignments, quizzes, exercises, and other class activities
- Ensure systematic evaluation to obtain participants' feedback on the training delivery, materials, quality of translation, etc
- Be responsible for the filing and security of all training materials both hard and soft documents
Communication Assistant
Afghanistan Football Federation
11.2017 - 09.2018
- Help the team develop public relations and promotional materials including the creation and distribution programs
- Perform administrative duties such as answering calls, preparing presentations, scheduling meetings, making travel arrangements, and so on
- Regularly collect data, prepare reports/presentations and evaluate the status of the company's public image and make recommendations for expanding or improving the public image
Administrative Assistant
National Parliament of Afghanistan
11.2016 - 10.2017
- Implementation of operational strategies
- Support to effective and efficient functioning of the unit
- Support to administrative and logistical services
- Support to office maintenance and assets management
- Support to knowledge building and knowledge sharing
Education
Bachelor of Business Administration - Finance
Bakhtar University
Kabul01.2021
Certificate - Pharmacy
Razi Institute
Kabul01.2018
Baccalaureate Degree -
Habibia High School
Kabul01.2016
Skills
- Demonstrable presentation skills
- Energetic
- Ambitious and self motivated
- Effective decision making
- Effective management
- In-depth knowledge of markets
- Complex financial data analysis
- Excellent communication and negotiation
- Passenger assistance
- Customer service management
Certification
- Diploma in English Language, 12/31/16
- Diploma in Office Automation, 12/31/15
- Certificate of proposal writing, 12/31/17
- Certificate of Quick Book Software, 12/31/17
References
Will be provided upon request
Languages
English
Full Professional
Persian
Native or Bilingual
Pashto
Native or Bilingual
Urdu
Elementary
Timeline
Passenger Service Agent
Swissport International, BOS Airport( Emirates )
10.2024 - Current
Outreach and Training Manager
USAID/DAI/ACEBA project
09.2022 - 08.2024
Training and Partnership Officer
USAID/FHI360/AHEAD Project
01.2020 - 04.2022
Training Coordinator
Afghan Holding Group
10.2018 - 12.2019
Communication Assistant
Afghanistan Football Federation
11.2017 - 09.2018
Administrative Assistant
National Parliament of Afghanistan
11.2016 - 10.2017
- Diploma in English Language, 12/31/16
- Diploma in Office Automation, 12/31/15
- Certificate of proposal writing, 12/31/17
- Certificate of Quick Book Software, 12/31/17
Bachelor of Business Administration - Finance
Bakhtar University
Certificate - Pharmacy
Razi Institute
Baccalaureate Degree -
Habibia High School
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