Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Dookhran

Boston,Massachusetts

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Financial Coordinator

Ace Dental
West Roxbury, MA
04.2024 - 03.2025
  • Tracked patient accounts and outstanding balances to ensure timely collections.
  • Audited dental claims for accuracy and compliance with regulations.
  • Posted payments accurately by interpreting Explanation of Benefits statements.
  • Assisted Insurance Coordinator with insurance verification and treatment plan presentations.
  • Maintained monthly reports for effective financial oversight.

Office Manager

Citi Dental
Boston, MA
08.2019 - 04.2024
  • Oversaw daily operations of dental office to enhance efficiency and service delivery.
  • Ensured provider credentialing, appointment, and privilege with insurance plans.
  • Managed patient financial accounts and handled patient relations effectively.
  • Coordinated staff meetings, schedules, office budgets, and monthly payroll processes.

Specialty Coordinator

Gentle Dental of Boston
Boston, MA
05.2015 - 06.2019
  • Scheduled and confirmed patient appointments to optimize clinic operations.
  • Accurately verified insurance benefits while educating patients on treatment plans and financial obligations.
  • Interacted positively with patients in person and via telephone to enhance experience.
  • Managed patient records, ensuring accurate data entry from forms through billing processes.
  • Oversaw specialist scheduling and coordinated treatment plans for patients efficiently.

MassHealth Customer Service Representative

Maximus
Boston, MA
03.2014 - 03.2015
  • Trained to process paper and online state subsidies health coverage applications
  • Assisted MassHealth members with any health coverage issue
  • Assisted members with eligibility, manage care enrollments/transfers, premium billing and transportation

Medical Assistant Extern

Synergy Rehab & Physical Therapy
Boston, MA
12.2013 - 01.2014
  • Greeted and checked patients and visitors in and out of facility with professionalism.
  • Maintained cleanliness and organization of treatment area to ensure efficiency.
  • Prepared patients for physical therapy sessions, enhancing readiness for treatment.
  • Assisted physical therapist by administering treatments that improved patient mobility.

Education

Associate of Science - Accounting

Quincy College
Quincy, MA
01-2027

Certificate - Clinical Medical Assistant

Millennium Training Institute
Boston, MA
01.2014

Skills

  • Data entry and customer service
  • Phone etiquette
  • Relationship management
  • Organization and multitasking
  • Adaptability

Certification

  • Certified Notary Public of Massachusetts
  • OSHA Certification

Timeline

Financial Coordinator

Ace Dental
04.2024 - 03.2025

Office Manager

Citi Dental
08.2019 - 04.2024

Specialty Coordinator

Gentle Dental of Boston
05.2015 - 06.2019

MassHealth Customer Service Representative

Maximus
03.2014 - 03.2015

Medical Assistant Extern

Synergy Rehab & Physical Therapy
12.2013 - 01.2014

Associate of Science - Accounting

Quincy College

Certificate - Clinical Medical Assistant

Millennium Training Institute

Similar Profiles

CREATE PROFILE